Violetta

Violetta Nikiforova
Montreal
514 241 4395 | [відкрити контакти](див. вище в блоці «контактна інформація»)
OBJECTIVE
Experienced and reliable HR manager with multi-national working experience
(Turkey, Azerbaijan, India). Striving for career growth, working on and implementing
new HR processes, creating data-driven dashboards and analyzing metrics for the
Company to grow. Committed to maintaining professional and interpersonal
relationships to increase profitability and drive business results.
EDUCATION
Kryvyi Rih State Pedagogical University, Ukraine, Kryvyi Rih 2012-2018
• Master Degree
• Professional qualification Philologist.
• Lecturer of Language (Russian) and World Literature.
• Teacher of Language (English)

WORK EXPERIENCE

HR manager, IGaming industry
November 2024 - April 2025
• Analyzing HR metrics such as turnover rate, attrition rate, quality of hire,
absence rate
• Conducting surveys eNPS, Q12, corporate culture understanding
• Develop ToRs for automation (HRMS Odoo)
HR People Partner, Gambling Ecosystem
May 2023
Remote | May 2024--November
November2024
2024
• Enhanced employee satisfaction by implementing innovative HR
strategies and policies.
• Reduced turnover rates by developing comprehensive employee
retention programs.
• Improved employee performance through the implementation of
tailored training and development programs.

Customer Service Representative Trainer, Gambling Ecosystem
Remote | November 2022- -May
November 2022 May2023
2024
• Enhanced customer satisfaction by providing exceptional training to
customer service representatives.
• Reduced employee turnover rate through the implementation of
comprehensive training programs for new hires.
• Streamlined onboarding process for new customer service
representatives, resulting in increased efficiency and reduced training time.
• Mentored underperforming employees, leading to improved
performance and meeting company targets consistently.
• Mentored Indian colleagues to implement the training process and
lead the Customer Service Representative trainers.
Customer Service Representative, Gambling Ecosystem
Remote | September 2022 - November 2022
• Enhanced customer satisfaction by promptly addressing concerns
and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased
loyalty and repeat business.
• Assisted customers in navigating company website, improving
overall user experience.

English Teacher, Skyeng
| November 2021 - December 2022
• Increased student motivation by providing timely feedback and
recognizing individual achievements.
• Developed strong relationships with parents and guardians,
fostering open communication regarding student progress and needs.
• Assisted struggling students through targeted interventions, leading
to increased academic success.
• Mentored new teachers within the department, sharing best
practices and offering guidance on effective teaching methods.
• Collaborated with teachers and therapists to develop individualized
educational plans for each student, ensuring optimal progress.

Guest Relations Hostess, Green Nature Resort And SPA
Turkey | October 2020 - October 2021
• Enhanced guest satisfaction by promptly addressing concerns and
providing personalized solutions.
• Handled reservation inquiries with professionalism, ensuring
accurate bookings and clear communication of hotel amenities.
• Maintained a welcoming atmosphere with attentive service,
positively impacting repeat business.
• Collaborated with team members to ensure smooth operations and
exceptional guest services

Travel Consultant, Travel Agency “More Turov"
Ukraine | September 2013 - September 2015
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.

Skills
• English - B2/C1
• Russian/Ukrainian - native
• Turkish - B1
• Public Speaking
• Analytical and Critical Thinking
• Customer-oriented
 • Team player
• MS Office and CRM / Jira / Confluence / Odoo

Add training/courses
● Data analysis (GoIT, current)
● PM (GoIT, current)
● HRD (Laba)