Тетяна

TETIANA CONTACTS
[відкрити контакти](див. вище в блоці «контактна інформація»)

NAKONECHNA [відкрити контакти](див. вище в блоці «контактна інформація»)

ABOUT ME
As a graduate of Kyiv National Linguistic University with a Bachelor's degree in Oriental Studies, I possess a strong
foundation in languages and cultural knowledge. My professional experience includes roles such as a KYC/AML
Verification Specialist, recruitment manager, logistics dispatcher, and call center operator, which have allowed me
to develop a diverse skill set. I have hands-on experience in KYC/AML verification, also in document verification, risk
analysis, and client interaction. I am characterized by high adaptability, problem-solving abilities, and effective
communication skills. My attention to detail and organizational abilities enable me to achieve high results in
dynamic work environments. My continuous drive for development and learning helps me stay up-to-date with the
latest industry trends and best practices. I am eager to leverage my experience and knowledge to contribute
effectively to the success of an organization and foster a positive work atmosphere.

WORKING EXPERIENCE
Customer Support Agent / KYC Verification Agent
Gellingen Immer
Remote
November 2024-April 2024
Verifying clients according to AML/KYC policies.
Validating the identity documents and other necessary information.
Assessing client risks and ensuring compliance.
Communicating with clients for support-related matters.
Using CRM systems in order to manage data and verification processes.
Maintaining accuracy while handling the large volumes of information.

HR
Your Dev Team
Remote
October 2023-November 2024
Screening candidate CV, creating the candidate profiles according to company standards.
Preparing the HR section of the interviews and translating resumes into the company’s format.
Conducting the English proficiency checks and preliminary interviews.
Participating in support of recruitment processes and internal HR initiatives.

Recruiting Manager
Workhard Company
Ternopil, Ukraine
August 2022 - July 2023
Communicating with clients via phone and email.
Using Trello and CRM system in order to manage client data and processes.
Verifying documents and providing consultations on employment opportunities abroad.
Creating the resumes, organizing interviews, and providing support to the candidates until contract signing.
Logistics Dispatcher
USF Dispatch
Ternopil, Ukraine
May 2021-July 2022
Searching for freight through Truckstop and DAT platforms.
Communicating with drivers and coordinating the delivery process.
Ensuring timely completion of the shipments and tracking progress.
Managing reporting documentation, maintaining up-to-date information on freight and vehicles.

Call Center Operator
Just Sell Company
Ternopil, Ukraine
January 2021-April 2021
Making outbound calls to process and confirm orders from online stores.
Selling related products and effectively handling customer objections.
Entering data and recording call results in the CRM system to improve workflow and enhance customer
service quality.

EDUCATION
Kyiv National Linguistic University
Bachelor of Oriental Studies (2017-2021)
Subject field: English-Chinese Philology

During my studies, I focused on the in-depth study of the English language, which enabled me to develop a high
level of proficiency for professional communication. The program also included the study of Chinese to broaden
my cultural and linguistic horizons, although the primary emphasis was on English.

HARD SKILLS
KYC Verification
Confident PC User (Google Docs, ChatGPT, Trello, MS Excel, Google Sheets, Zoom, Zoho, etc)
CRM Systems
Recruitment & HR Processes
Logistics & Freight Management
Customer Communication & Support
Truckstop, DAT
Language Skills (English - B2, Ukrainian - native, Russian - fluent)

SOFT SKILLS
Communication
Problem-solving
Adaptability
Attention to Detail
Time Management
Teamwork
Customer Orientation
Multitasking
Conflict Resolution
Organizational Skills