Yevhen

Yevheniy Valko
Sales Manager
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Odessa, Ukraine

Profile
Dynamic and results-driven sales professional
with over a decade of experience in B2B and
B2C sales, client relationship management, and
technical support. Proven track record in
driving revenue growth, optimizing customer
experience, and leading high-performing teams.
Skilled in CRM systems, strategic planning, and
technical product knowledge. Fluent in English
and experienced in international markets.

Professional Experience
Royal Foam US 12/2024 – present
Sales Development Representative
•Built and nurtured relationships with clients in the U.S. construction and
signage industries.
•Conducted outbound B2B sales calls, focusing on EPS foam products and
monument signs.
•Managed CRM systems (Zoho), tracked communications, and analyzed
sales performance.
•Utilized LinkedIn for prospecting, resulting in increased lead generation
and conversions.
•Coordinated with internal teams to ensure timely delivery and customer
satisfaction.
•Delivered presentations and negotiated contracts tailored to client
needs.

Live and Study in Europe 01/2023 – 11/2024
Sales Manager/Team Leader Warsaw, Poland
•Led a 10-person sales team, earning best team recognition for 6 months
straight.
•Acted as Sales Head, introducing KPI systems that boosted revenue by
22%.
•Automated CRM workflows, cutting routine workload by 85%.
•Cut deal closure time by 34% through process optimization.
•Regularly enhanced sales knowledge via courses, podcasts, and expert
sessions.

Global Bilgi (Glovo Branch) 03/2020 – 06/2022
Team Leader Kharkiv, Ukraine
Supervised and motivated a team of 20 agents, significantly reducing
•

churn.
Helped secure the top performance rating in Ukraine.
•
 Nominated for PM role in Belarus (postponed due to war).
•

Streamlined internal sales processes, boosting efficiency and service
•

quality.

Wescom Service 2013 – 2020
Sales Expert & Technical Engineer
•Provided technical support, diagnostics, and repairs for Apple products
including iPhones, iPads, and MacBooks.
•Consulted customers on product features and accessories, driving upsell
opportunities.
•Handled warranty and post-warranty service requests, achieving a high
satisfaction rate.
•Maintained service records, stock levels, and repair workflow
documentation.
•Trained junior staff and contributed to quality control across repair
services.
•Ensured accurate diagnostics and component-level repair of mobile and
laptop hardware.

Education
Kharkiv National University of Radioelectronics 09/2008 – 07/2013
Master’s Degree in Telecommunications Kharkiv, Ukraine

Skills
B2B/B2C Sales & CRM (Zoho, Contract Presentation &
Customer Bitrix24) Negotiation Communication
Relations
Team Leadership English – Fluent
Lead Generation &
Prospecting