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Досвід роботи

Dispatch Team Leader

з 04.2024 по 04.2025 (1 рік)
Big City Appliance Repair, Удаленно (Услуги для населения и бизнеса)

Led a team of customer service representatives, overseeing daily scheduling and dispatching operations
to ensure smooth service delivery.
Maintained and optimized technicians’ schedules, balancing efficiency with customer satisfaction.
Resolved escalated customer issues professionally and promptly, maintaining strong client relationships.
Collected overdue payments, using effective communication strategies to ensure timely resolution.
Negotiated job costs and worked closely with other departments to ensure accurate and fair pricing.
Restructured the workflow of the dispatching department, resulting in more streamlined processes and
improved team performance.
Developed a more effective format for working with business partners, enhancing coordination,
transparency, and mutual support.
Fostered a culture of teamwork, problem-solving, and accountability within the team.

Sales Manager

з 03.2023 по 04.2024 (1 рік 1 місяць)
SS Group, Удаленно (IT)

• Delivered engaging product demonstrations and presentations to potential clients, focusing on key
features and tailored solutions to meet client needs.
• Built and maintained strong relationships with Canadian and European clients through regular follow
ups, effective communication, and outstanding customer service.
• Consistently met and exceeded monthly and quarterly sales targets, ranking among the top performers
in the sales team.
• Addressed client concerns promptly and professionally, ensuring a high level of satisfaction and long
term loyalty.

Logistics Dispatcher

з 03.2022 по 03.2023 (1 рік)
Delta, Удаленно (Транспорт, логистика)

• Coordinated and scheduled transportation activities, including dispatching drivers and tracking
shipments to ensure timely and efficient deliveries.
• Communicated daily with drivers, customers, and internal teams to resolve delivery issues and optimize
routes for cost and time efficiency.
networking to generate new business opportunities.
• Utilized logistics software to monitor shipment progress, update records, and prepare detailed reports
for management analysis.
• Negotiated pricing, contracts, and service agreements to secure new clients and strengthen
relationships with existing accounts

Знання і навички

• SalesWorks
• Organization of logistics
• Dispatch Operations
• Logistics Coordination
• Customer Service
• Time management
• Leadership
• Teamwork
• Обучаемость

Знання мов

Англійська — просунутий