Nina

NINA TYMOSHENKO

[відкрити контакти](див. вище в блоці «контактна інформація») PROFILE
[відкрити контакти](див. вище в блоці «контактна інформація») EXPERIENCED ENGLISH LANGUAGE TRAINER WITH A STRONG FOCUS ON BUSINESS
AND IT ENGLISH, INTERVIEW PREPARATION, AND CORPORATE TRAINING FOR
INTERNATIONAL TEAMS.
Ukraine
ADDITIONALLY, I HAVE OVER A YEAR OF EXPERIENCE IN CUSTOMER SUPPORT AND
SUCCESS MANAGEMENT FOR US-BASED MARKETS. WORKED WITH GLOBAL CLIENTS
IN DESIGN AND IT INDUSTRIES, PROVIDING COMMUNICATION VIA CALLS, LIVE

SKILLS
CHATS, AND EMAILS. SKILLED IN USING CRM SYSTEMS (FRESHDESK) AND
HANDLING CLIENT REQUESTS WITH A FOCUS ON LONG-TERM PARTNERSHIP AND
CUSTOMER SATISFACTION.
Advanced English Proficiency (C1)
Technical Translation EXPERIENCE
Copywriting ENGLISH LANGUAGE INSTRUCTOR | FREELANCE (2021 –
PRESENT)
Customer Support & Client
Delivering individual, pair, and group lessons in General, Business, and IT English (A1–C1)
Communication
Preparing students for external independent assessment exams and the Unified Entrance Exam
Customer Success management Conducting corporate training for business professionals and IT specialists

Corporate & IT Industry Expertise Hosting speaking clubs and intensive lexical courses
Teaching Ukrainian for English speakers
Digital Literacy & E-Learning Tools
Providing online and offline training tailored to students' needs

CORPORATE ENGLISH TRAINER | GOLDEN STUFF
(2024 – 2025)
Designing and delivering Business English courses for corporate employees
Conducting interactive sessions to enhance professional communication
EDUCATION skills
COMMUNICATION MANAGER | YULIAS.STUDIO
CHNU, UKRAINE (UNTIL SEPTEMBER 2024)
Secondary Education (English +
Managing client communication and customer support
German languages and literature)
Assisting with content creation and localization for international
2020 - 2024
markets
GREENWICH UNIVERSITY, UK SUPPORT SUCCESS SPECIALIST | FREELANCE
International Summer Law School (SEPTEMBER – PRESENT)
2023 Writing and editing content for IT products, e-commerce, and corporate websites
Translating and localizing technical documents, websites, and marketing materials
VALLADOLID UNIVERSITY,
(English–Ukrainian)
SPAIN
Providing customer support and success management for international clients,
English Linguistics
ensuring smooth communication and long-term collaboration via calls, live chats,
2023 - 2024
and emails.
TESOL