Олег

Oleg Triukhin

Operations Director | Scaling US Service Businesses |
HVAC, Logistics, Field Operations

Ukraine (open to remote)
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Professional Summary
Operations Director with 12+ years of experience scaling
US-based service businesses (HVAC, appliance repair,
logistics) in remote environments.
Specialize in building and leading cross-functional teams (operations, dispatch, sales, back
office), optimizing workflows, and increasing revenue through data-driven decision-making.
Proven track record of improving efficiency, reducing operational costs, and implementing
scalable systems across multi-location companies.
Experienced in managing 30–50+ staff, KPI tracking, and aligning operations with business
growth objectives.
Education
Zaporizhzhia Institute of Economics and Information Technology -
2009-2013 - Finance - Bachelor

Technical Skills & Systems
Komo CRM · amoCRM · Zoho CRM · Jobber · House Call Pro · Monday.com · Birdeye ·
Workiz CRM · Slack · Platrum · Singularity

Core Competencies:
• Operations Management
• Dispatch & Scheduling Optimization
• KPI Tracking & Performance Analytics
• Team Leadership (30–50+ employees)
• Process Improvement & Automation
• CRM Systems (Jobber, Housecall Pro, Zoho, Monday)
• Customer Experience & Retention
• Recruitment & Training Systems

Work Experience

Operations Director
Mr. Glazier
Remote, New York, USA
2025 – Present
• Direct daily operations across field teams and back office, optimizing technician
scheduling, logistics, and sales coordination to boost efficiency, customer satisfaction, and
revenue.
• Serve as primary client contact, successfully resolving complex and sensitive issues with
professionalism and discretion.
• Recruit, interview, onboard, and train employees across departments, ensuring cultural fit
and rapid productivity.
• Design and implement staff training programs that maintain high service standards and
support continuous development.
• Conduct operational analysis, monitor KPIs, and deliver performance reports to leadership
for data-driven decision-making.
• Increased operational efficiency by 18% through scheduling and dispatch optimization
Reduced customer complaints / improved CSAT - 23%
Improved revenue or job completion rate
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Head of Sales and Operations
CLT Appliance Repair
Remote, Charlotte, North Carolina, USA
2025 – 2025
• Oversaw operations of Back Office, Sales, Dispatch, and Permits & Rebates departments
for a multi-location service company.
• Managed technician scheduling and routing to maximize workforce productivity and
on-time service delivery.
• Led recruitment, onboarding, and training initiatives across all departments.
• Analyzed workflows, identified inefficiencies, and implemented improvements that
enhanced strategic planning and business growth.
• Monitored KPIs and prepared clear performance reports for executive leadership.
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Operations Director
United Plumbing, HVAC & Electrical
Remote, San Jose, California, USA
2024 – 2025
• Led daily operations for Back Office, Sales, Dispatch, and Permits & Rebates
departments.
• Optimized team schedules, client communication, and logistics to ensure high-quality
service delivery.
• Recruited and onboarded new talent while designing training programs focused on
performance and standards.
• Performed operational analysis and KPI tracking to drive process improvements and
support company growth.
• Maintained complete regulatory compliance and documentation for all permitting and
rebate processes.
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Head of Operations
Eco Cleaning NY
Remote, New York, USA
2023 – 2024
• Directed full company operations (field and back office) in a remote-first environment.
• Optimized scheduling, logistics, and sales coordination to increase efficiency and revenue.
• Built and developed teams through targeted recruitment, onboarding, and training
programs.
• Analyzed performance metrics and implemented strategic solutions to streamline
processes.
• Collaborated with leadership on goal-setting and sustainable growth initiatives.
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Logistics Supervisor
MyLe Transportation
Remote, New York, USA
2022 – 2023
• Recruited, onboarded, and managed a team of 50 drivers while ensuring 100%
compliance with DOT and CMV regulations.
• Developed and optimized daily trip schedules and routes for maximum efficiency and
timely deliveries.
• Monitored driver performance using metrics, check-ins, and customer feedback.
• Implemented safety and customer-service training programs for new hires.

• Analyzed operational data to reduce costs and improve back-office processes.
Sales Manager
Navagate
Kyiv, Ukraine
2020
• Led sales operations and client acquisition in a competitive market.
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Restaurant & Bar Manager
Various premium venues (Abu Dhabi, Dubai, Kyiv, Melitopol)
2010 – 2022
• Managed full restaurant and bar operations across international locations, leading
multicultural teams in high-volume environments.
• Developed training programs focused on service excellence, safety, and operational
standards.
• Maintained consistently high levels of customer satisfaction and team performance.