Аліна

Alina Babii [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
Khmelnitskyi, Ukraine

Highly organized and motivated individual with 3 years of experience in customer service roles.
Proven track record of delivering exceptional support to customers and colleagues. Possesses
excellent multitasking skills and thrives in fast-paced environments. Proficient in various
communication and organizational tools, with a commitment to delivering outstanding service and
fostering positive relationships.

Excellent verbal and written communication skills
Skills Strong interpersonal skills with a customer-centric approach
Proficient in Microsoft Office Suite, Google Workspace and CRM
software
Ability to handle multiple tasks and prioritize effectively
Detail-oriented with a focus on accuracy and efficiency
Problem-solving skills and ability to remain calm under pressure
Adaptability and willingness to learn new systems and processes

Education BACHELOR OF PRACTICAL PSYCHOLOGY
Khmelnytskyi National University | 2013 - 2017

Work CUSTOMER SERVICE REPRESENTATIVE
RemitBee | 2024-2025

Answer inquiries through the intended method of
communication graciously and in a customer-oriented manner
Understand the needs of customers and provide quotes through
phone or email communication
Efficiently and effectively follow up with customers, companies
and other leads to maintain relationships
Exhibit exceptional negotiation and conflict resolution skills
when communicating with irritated customers
Maintain detailed and organized documentation of
communicated inquiries and conversations

CUSTOMER SUPPORT REPRESENTATIVE
Accu Reference Medical Lab | 2023-2024

Responded promptly to customer inquiries and resolve issues
effectively and efficiently.
Identified and assess customers' needs to achieve satisfaction.
Handled customer complaints, provide appropriate solutions,
and alternatives within the time limits; follow up to ensure
resolution.
Collaborated with other team members and departments to
ensure a seamless customer experience.
Successfully resolved complex customer issues, earning
commendation from supervisors and peers.
 CUSTOMER SUPPORT SPECIALIST
VFS Global Ukraine | 2018-2019

Provided exceptional customer support services for clients
navigating the visa application process, ensuring a smooth and
efficient experience.
Assisted customers in understanding visa requirements,
application procedures, and document submission guidelines,
resolving inquiries promptly and accurately.
Demonstrated strong interpersonal skills in handling a diverse
range of customer interactions, including in-person, phone, and
email communication channels.

Languages English - Professional working proficiency
Ukrainian - Native/Bilingual proficiency
Russian - Native/Bilingual proficiency