Контактна інформація

Шукач вказав ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/13515004/

Досвід роботи

Customer success manager

з 06.2024 по 03.2025 (9 місяців)
Skyline Digital Solutions, Remote (IT)

Created knowledge base articles to streamline client onboarding.

Develop Handle Customer queries and provide tailored support solutions strategies to attract more clients and optimize sales processes.

Worked closely with the sales and technical teams to ensure seamless customer experiences.

Increased Client retention through consistent engagement and follow-ups.

Prepared reports on customer satisfaction and identified areas for service.
Improvement.

Sales manager

з 11.2023 по 05.2024 (6 місяців)
Teleperformance utah, Remote (Public and business services)

Develop strategies to attract more clients and optimize sales processes.
Anticipate industry trends and adjust the team’s approach accordingly.

Customer support representative

з 05.2022 по 08.2023 (1 рік 3 місяці)
Orbit data systems, Remote (IT)

Provided email and phone support to European clients.

Created knowledge base articles to streamline client onboarding.

Documented recurring issues and helped the product team optimize UX.

Sales agent

з 04.2020 по 03.2022 (1 рік 11 місяців)
HCL Technologies limited, Remote (IT)

Answered every customer’s enquiry with enthusiasm.

Aimed to keep customers satisfied and returning to Charles interior for their interior furnishing and decoration.

Handled efficient delivery to customers cordially and professionally.

Enhanced company sales through social media and networks.

Sales manager

з 07.2019 по 04.2020 (9 місяців)
SailPoint, Remote (IT)

Ability to highlight the benefits of the company’s services.

Strong negotiation skills to close deals effectively.

Anticipate industry trends and adjust the team’s approach accordingly.

Освіта

Vilnus State University

Business Information, Other countries
Вища, з 2013 по 2015 (2 роки)

Uzhhorod National University

Chemical Engineering, Uzhhorod
Вища, з 2009 по 2013 (4 роки)

Додаткова освіта та сертифікати

Virtual assistant

2024, 8weeks
Сертифікат

Знання і навички

• Initiative
• Determination
• Communicability
• Active sales
• High working capacity
• Adaptability
• Zapier
• Asana
• Pipedrive
• Conducting negotiations

Знання мов

Англійська — просунутий