Rim

RIM BOUALLAGUI
customer support

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Valencia, Spain [відкрити контакти](див. вище в блоці «контактна інформація»)

EDUCATION PROFILE

Doctor of medicine With over three years of experience in sales and customer service,
Odessa National Medical I’ve honed my ability to resolve issues efficiently and enhance
University customer satisfaction. I thrive in fast-paced environments and excel
in managing multiple tasks while maintaining a high level of
2017-2023
professionalism and attention to detail. Capable of building strong
client relationships and increasing customer satisfaction through

intensive course of tailored communication and problem-solving skills.
I’m deeply intrigued by the crypto sphere because of its potential to
Spanish lanhuage
revolutionize traditional financial systems and create new
BCN Sunlight Language opportunities for decentralization. My personal goal is to become an
School active part of this community, learn the fundamentals and, why not,
2025-2026
become a potential small investor to take advantage of emerging
opportunities and be part of the future of finance.
QUALITIES
Time management
Skills WORK EXPERIENCE
Teamwork
Customer Service Representative 2023-2024

Negotiation
Resolved customer issues through strong interpersonal skills and conflict
Critical Thinking resolution techniques.
Provided tailored responses via phone, chat, and email to ensure positive
Communication Skills
customer outcomes.

Adaptability/Flexibility Managed high-volume customer queries simultaneously with effective
multitasking.
continuous learning Maintained detailed records of interactions for efficient follow-up.
Document all client interactions in English and French into the company
database.
LANGUAGE Cooperate with respective departments within the company to ensure the
positive resolution of the client’s inquiry.
English - Fluent Maintain and extend client base through positive customer interaction

French - Fluent
Arabic - Native

Spanish - Beginner
Sales and Customer Service Representative 2020-2022

Demonstrated products to showcase features and benefits,
enhancing customer understanding.
Updated customer databases with accurate and current information.
Utilised persuasive communication skills to overcome objections and
secure sales.
Processed and issued refunds for customers when applicable.
Communicated with banks regarding chargebacks in accordance
with different regulations such as FCA (UK) and ASIC (Australia)..
Addressed customer issues via chat, email, and phone support.
Processed approximately 50 emails and phone queries per day.
Followed up on customer cases until full resolution was achieved.

Skills

Excellent written and verbal communication skills
Knowledge of blockchain and cryptocurrencies (Bitcoin, Ethereum,
altcoins)
Understanding of cryptocurrency wallets, private keys, and transaction
processes
Knowledge of chargeback procedures and local laws
CRM systems
Microsoft Excel
Adobe Acrobat
Ability to work in fast-paced, dynamic environments
Strong problem-solving and attention to detail
Empathetic, patient, and customer-focused approach
Active listening