Rim

Rim Bouallagui
Customer Support Representative
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Valencia, Spain

SUMMARY
Customer Support Specialist with over 2 years experience in customer service, account management, sales,
and client relations. Skilled in handling customer inquiries, payment issues, CRM systems, and long-term client
communication across phone, chat, and email channels.

PROFESSIONAL EXPERIENCE
Customer Support Representative, Premiumy - Remote September 2025 – present

• Provided customer support via phone, chat, and email while meeting KPI targets.
• Resolved customer issues and maintained high customer satisfaction.
• Handled sensitive customer information securely using CRM systems.
• Collaborated with internal teams to resolve technical and service-related issues.

Account Manager & Customer Support Associate, Acepro – Ukraine August 2023–July 2024

• Managed client accounts and handled payment-related customer inquiries.
• Maintained long-term customer relationships and resolved service issues.
• Supported sales and customer service operations using CRM systems.

Account Manager & Customer Support Associate, Instant Recovery – Ukraine October 2020 –January 2022

• Explained legal assistance services and assessed client eligibility based on company requirements.
• Guided clients through the onboarding process by collecting and organizing necessary documentation.
• Assigned clients to the most suitable service providers based on their needs.
• Managed both sales and support responsibilities while maintaining professional client relationships.

SKILLS

Customer Support, Account Management, CRM Systems, Phone/Chat/Email Support, Payment Inquiries, Client
Relations, Problem Solving, Multitasking, Communication, Organization, Conflict Resolution, Ticket Management,
Cross-Functional Collaboration, Customer Satisfaction, Sales Support, Analytical Skills, Research Skills,
Zendesk, Salesforce, Google Workspace, Microsoft Office

EDUCATION
Master's degree in general medicine 2017-2023
Odessa National Medical University
Intenstive Spanish Language course 2025-present

ADDITIONAL INFORMATION

Languages: English (fluent), Arabic (fluent), French (profecient), Spanish (intermediate-advanced)