Руслан

Ruslan Hachikyan Language
ODESA, UKRAINE
● Ukrainian -native
● Russian - native
[відкрити контакти](див. вище в блоці «контактна інформація») ● English - upper-intermediate
[відкрити контакти](див. вище в блоці «контактна інформація»)
(Telegram, Viber, Whatsаpp)

Experience

DEC 2024 – MAY 2025
NDA (a military technology company) – Сustomer and Junior production manager

● Сustomer support throughout the entire order lifecycle (from contract signing to sale)
● Coordination between production, logistics, and technical support, accounting
● Collaboration with suppliers, contractors, and partners
● Participation in strategic planning and implementation of development projects

DEC 2023 – DEC 2024
Safelogic Freight Agency LTD, Odesa (a freight forwarding company) – Operational manager

● Сustomer support throughout the entire order lifecycle (from contract signing to delivery)
● Timely communication with clients regarding cargo status, logistics changes, or delays
● Full-cycle management of import, export, and cross-booking shipments
● Route and transport cost optimization to reduce overall logistics expenses
● Risk management: resolving force majeure situations, claims, and delivery delays
● Coordination of bookings with shipping lines and agents
● Container status monitoring and management of tracking systems
● Issuance of outgoing invoices and verification/requesting of incoming invoices
● Documentation handling: bills of lading, invoices, packing lists, certificates of origin, etc.

MAR 2023 – DEC 2023
Inspectorate Ukraine (Bureau Veritas), Odesa (a surveyor company)
– Senior Operator of AGRI Department CTD Ukraine

● Full customer support following confirmed Fosfa/Gafta nomination
● Quoting rates based on nomination and required list certificates
● Coordination of inspections for vessels, barges, containers and rail wagons
● Managing and aligning the work of surveyors and accredited laboratories
● Monitoring supporting documentation and issuance of all required certificates
JUN 2021 – FEB 2022
Lukro LTD, Odesa (a freight forwarding company) – Sales assistant / customer manager
– Senior Operator of AGRI Department CTD Ukraine

● Sales support and daily communication with clients
● Preparation of shipment cost calculations and rate proposals
● Booking arrangements with shipping lines and agents
● Container status monitoring and management of tracking systems
● Documentation handling: bills of lading, invoices, іnsurance certificates, etc.

Education
OCT 2022 – NOV 2023

Odesa National Maritime University, Odesa, Ukraine
– Transport Logistic Transport Management (Master`s degree)
SEPT 2018 – JUNE 2022

Odesa National Maritime University, Odesa, Ukraine
– Transport Logistic Transport Management (Master`s degree)

Qualifications and skills

● Solid knowledge of Incoterms 2020 and international trade terms
● Familiar with GAFTA and FOSFA regulations and documentation
● Confident user of 1C, Bitrix24, Сlick UP, Odoo
● Proficient in Microsoft Word, Excel, Google Sheets/Docs
● Work experience with Microsoft outlook, Gmail