Дмитро

DMYTRO NIKOLENKO

BASIC INFORMATION
[відкрити контакти](див. вище в блоці «контактна інформація»), [відкрити контакти](див. вище в блоці «контактна інформація»)
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PROFESSIONAL SKILLS
Business Requirements Elicitation & Analysis.
Process Modelling (UML, BPMN)
Use Case & User Story Development
Interface Prototyping (Axure RP, Miro, draw.io)
API & Data Analysis (REST API, SOAP, XML, JSON, Postman, SQL)
Aviation & Travel Industry Expertise (Inventory Systems, NDC, GDSs)
Strategic Communication & Stakeholder Engagement
Technical Proficiency (PostgreSQL, Power BI, VS Code, Chrome DevTools, CRM, ERP)

PERSONAL SKILLS
Interpersonal & Communication Skills
Empathy and Emotional Intelligence
Strategic & Critical Thinking
Problem Solving and Decision-Making
Negotiation and Management

COURSES
2022 Business Analysis; Hillel IT School
2018 QA Start course; Start IT
2016 Galileo Basic Course; Travelport
2016 The International Passenger Tariffs and Transportation Documentation; Training Centre “TEST”
2012 Amadeus Central System, Amadeus Central Ticketing; Amadeus Ukraine

LANGUAGES
English - Upper intermediate

EDUCATION
Economics and Management
Kyiv Slavonic University
"Master of Economics and Tourism Management"

This resume is made with CVwizard.com.
 WORK EXPERIENCE
Business Analyst Jan 2025
Self-employed
Refining Business Analysis skills through a structured reverse engineering pet project – "Airline Online Booking
Engine"

Requirements Management
Use Case, User Story, Acceptance Criteria
BPMN, UML
Interface Mock-Up
Testing APIs (GDSs, Airlines)

Personal goal pursuit Nov 2023 - Dec 2024
Career Break

Sales and Reservation Manager October 2019 - October 2023
flydubai | Aeroclub-AMC LLC
Key Achievements:

Built and maintained long-term B2B/B2C partnerships, enhancing regional sales performance and service
delivery.
Increasing revenue by 10-15% during the low-demand period every year.
Sales and post-sale market share improvements in a highly competitive environment.
Mentored new employees by delivering structured onboarding and industry-specific training. Staff management
(up to 8 persons)
Managed airline retail office operations.

Additional Impact:

Acted in cross-functional roles (Deputy Area Manager, Sales Supervisor, etc.), resolving operational and customer
service issues
Competitor and market analysis to support strategic planning and airline improvement
Performed end-user CRM system testing (1C)
Customer service efficiency during the crisis (the Revolution of Dignity, COVID-19) and its consequences.

Regional Manager Airport Services May 2019 - August 2019
Ukraine International Airlines
The key achievements were:

Maintaining a high level of trustworthy communication with foreign partners.
Agreement analysis for operational cost optimisation.
Gaining a deeper understanding of airline ground services
Control of service quality based on agreements, instructions and technology guidelines.

Ticketing Supervisor/Sales Manager September 2013 - May 2019
flydubai | Aeroclub-AMC LLC

Airport Ticketing Agent January 2013 - April 2013
Transaero

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