Iryna

IRINA SHKOLENKO

EXPERIENCE EDUCATION
BUSINESS DEVELOPMENT MANAGER KYIV HUMANITARIAN ACADEMY
Custom Companies LLC
Romano-Germanic Philology
February 2023 - November 2023
Contributed to the growth and expansion of the company.
Identified and pursued new business opportunities.
Conducted market research to identify potential clients and SKILLS
industries for business development.
Strong sense of responsibility,
Developed strategic partnerships to enhance the company's
attentiveness, and proactivity in
market presence.
carrying out assigned tasks.
Engaged with key stakeholders, including clients, partners, and
internal teams, to understand their needs and aligned our offerings Excellent interpersonal skills.

accordingly. Resilience in high-pressure
Collaborated with cross-functional teams to ensure smooth situations.
execution of business development initiatives and addressed any Quick to grasp and assimilate new
challenges. information.
Monitored industry trends and competitor activities to identify
Analytical thinking to problem-
potential threats and opportunities, providing valuable insights to
solving, effectively identifying and
the management team.
implementing solutions.
Reported on business development activities to senior
management. Exceptional organizational skills,

Built strong relationships with clients and partners. ensuring efficient workflow and
Made significant contributions to the overall success and task management.
expansion of the company. Strong drive for professional growth
and development, actively seeking
SENIOR BUSINESS DEVELOPMENT EXECUTIVE opportunities to enhance skills and
Everest Transportation Systems knowledge.

December 2020 - January 2023
 Performed the task of quoting and managing full truckloads,
partials, and drayage, ensuring accurate and competitive pricing.
Efficiently scheduled pickups and deliveries, optimizing routes and
minimizing delays.
Collaborated closely with various departments to effectively
resolve any issues or challenges that arose during the
transportation process.
Proactively expanded customer relationships by providing
exceptional service and identifying opportunities for additional
business.
Worked closely with the pricing team to complete requests for
quotes, ensuring timely and accurate responses to customer
inquiries.
Demonstrated strong leadership skills by effectively managing and
guiding the team to achieve operational excellence and meet
performance targets.

DISPATCHER

D&S Expeditors LLC

May 2018 - August 2022
Engaged in the process of searching for available freight on the
Sylectus platform, carefully evaluating market conditions to place
competitive bids.
Effectively dispatched drivers and provided comprehensive
support throughout the entire transportation journey, ensuring
successful and timely delivery of the freight.
Managed all aspects of the setup process with brokerage
companies, including handling necessary documentation such as
Rate Confirmations (RC), Bills of Lading (BOL), Proof of Delivery
(POD), and coordinating with the Factoring Company for financial
transactions.
Demonstrated meticulous attention to detail and organizational
skills to ensure smooth operations and compliance with industry
regulations.

RESERVATION MANAGER

Scoast Rentals LLC, Miami, FL

October 2018 - November 2020
Efficiently handled a high volume of phone calls and emails,
promptly responding to all room reservation inquiries and
providing exceptional customer service.
 Skillfully processed payments and deposits, ensuring accuracy and
adherence to financial procedures.
Demonstrated strong problem-solving abilities by effectively
resolving guest complaints and concerns, ensuring guest
satisfaction and maintaining a positive reputation for the
establishment.
Collaborated with various platforms such as PMS, booking.com,
airbnb.com, and vrbo.com, actively accepting and managing
reservations to optimize occupancy rates and revenue.
Displayed proficiency in utilizing reservation management systems
and online platforms to streamline operations and enhance the
guest booking experience.

CUSTOMER SUPPORT REPRESENTATIVE

Dryer Duct Pros Company

January 2019 - September 2019
Provided exceptional customer support through various channels
including calls, emails, and chats, promptly addressing inquiries,
resolving issues, and ensuring customer satisfaction.
Efficiently scheduled visits for technicians, coordinating with both
customers and technicians to optimize scheduling and minimize
downtime.
Demonstrated strong communication and problem-solving skills to
effectively manage customer expectations and ensure timely
resolution of technical issues.
Maintained accurate records of customer interactions and service
requests, utilizing CRM systems to track and prioritize tasks.
Collaborated with cross-functional teams to smooth processes and
enhance the overall customer support experience.