Особисті дані приховані

DENYS PYLYPENKO Details:

Remote Operations Specialist | CRM, Logistics & Global Support Phone:
Systems | Process Optimization [відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary E-mail:
Multilingual professional with extensive experience managing complex [відкрити контакти](див. вище в блоці «контактна інформація»)
remote operations across EdTech, Logistics, and E-commerce. Expert
in system optimization, leveraging AI-driven tools, CRM, and LMS LinkedIn:
platforms to streamline global workflows and deliver measurable [відкрити контакти](див. вище в блоці «контактна інформація»)
results for clients and teams. Proven track record in risk mitigation,
real-time monitoring, and cross-cultural coordination. Strategic Citizenship:
problem-solver dedicated to maintaining high-quality standards and
Ukraine
operational excellence in fast-paced, digital-first environments.
Key Skills:
Employment History :  Remote Operations & Workflow
Coordination
BabyQuip | USA (Remote)
 Global Communications & Multilingual
Customer Support Agent (Apr 2025 – Present) Support
- Provided high-quality customer support to clients and
 CRM Systems & Case Management
local providers, using CRM tools (HubSpot) to track
inquiries and ensure prompt resolution via email, chat,  Process Optimization & Quality Assurance
and phone.
 Issue Resolution & Risk Mitigation
- Oversaw booking inquiries, scheduling, and issue
resolution, consistently maintaining company service  Documentation, Reporting & Data
standards. Accuracy

- Supported the booking and logistics process, ensuring
timely delivery and setup of gear rentals. Languages:
- Maintained accurate records of customer interactions English
and service requests, helping improve response times
and overall satisfaction. Russian

Alpha Zero Global Logistics LLC | USA (Remote)
Ukrainian
After-Hours Expedite Shipment Tracking Assistant (Feb 2024 – Apr 2025)
- Monitored high-priority shipments end-to-end, ensuring Polish
full visibility during after-hours and weekends.
- Optimized workflows using TAI and MacroPoint, QR-Codes:
maintaining on-time deliveries with real-time data. Facebook Messenger
- Coordinated between carriers and customers, providing
timely updates and resolving transit issues proactively.
- Managed shipment documents (BOLs, PODs) to
ensure accurate records and quality control.

YiYi English | China (Remote)
Online ESL Instructor (Jan 2022 – Feb 2024)
- Delivered high-quality ESL instruction to diverse students,
leading to a 15% average improvement in language
Telegram
proficiency.
- Designed interactive digital lesson plans, boosting
engagement by 25%.
- Utilized LMS platforms and digital tools to enhance virtual
learning.

- Applied AI-based assessment tools to track and improve
student progress.
Better Sun Education | Tianjin, China WhatsApp
Programme Coordinator (Nov 2019 – May 2021)
- Conducted skills gap analyses to optimize training programs
and curriculum planning.
- Developed structured e-learning programs, increasing
teacher efficiency and student performance.

- Managed a curriculum database, enabling efficient tracking
of student progress.
- Led staff development workshops for new educators.

ZhengWen Education Co. Ltd. | Foshan, China
Course Consultant (Sep 2016 – Nov 2019)
- Provided data-driven insights to improve student learning
Riwenlight Education | Hainan, China
outcomes.
- Coordinated examination processes and maintained
high-quality assurance standards.
- Assisted in the translation and localization of academic
documents for international students.

- Advised students on course selection and academic
planning, boosting enrollment rates.

Education
Yuriy Fedkovych Chernivtsi National University
https://www.chnu.edu.ua/en/
- Bachelor’s Degree in Foreign Languages & Literatures
-- Philologist’s Degree in English Philology

Certifications & Courses
- TEFL Certification (120 Hours)
ITTT (International TEFL & TESOL Training)
- Advanced Curriculum Design & E-Learning Development
- AI in Education: Adaptive Learning & Analytics

References
Available upon request.

Technical skills
- CRM & Customer Support Systems: HubSpot, Crisp, Jira
- Logistics & Real-Time Monitoring Tools: TAI, MacroPoint
- Workflow, Collaboration & Project Tools: Slack, Trello, Microsoft Teams,
Zoom
- AI & Productivity Tools: ChatGPT, Grammarly AI, Turnitin
- Documentation & Reporting Tools: Microsoft Office Suite, Adobe
Acrobat, Canva

Additional information
- Work Style: Detail-oriented, adaptable, and comfortable working
in fast-paced, remote, and international environments
- Professional Interests: Remote operations excellence, process
optimization, cross-cultural collaboration, digital platforms, and
continuous professional development
- Languages: Fluent in English, Russian, and Ukrainian;
Intermediate in Polish