Vitaliya

Vitaliia Kryvoshlykova [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
Ukraine

Customer Support Agent

Dedicated and customer-focused Customer Support Specialist with almost 2 years of experience resolving complex technical issues, guiding users through troubleshooting steps, and ensuring high customer satisfaction. Skilled in clear communication, problem-solving. Passionate about technology and helping users get the most out of their products.

Qualifications

CRM systems | Jira | Trello | Zendesk | MS Excel | Confluence| Support Process Improvement | Lead Generation | Customer Feedback Analysis | Documentation Management

Languages

English | German | Ukrainian | Russian

Work Experience

Century Medical and Dental Center

Authorization Specialist May 2024 - now

• Reviewed and processed authorization requests, ensuring all required approvals and documentation were accurately completed for patient services.
• Maintained high levels of customer satisfaction by promptly addressing client concerns and resolving authorization issues efficiently.
• Ensured compliance with organizational and regulatory requirements during the authorization process.
• Demonstrated strong attention to detail and time management in a fast-paced, service-oriented environment.

Customer Service Representative Dec 2023 - May 2024

• Handled high volumes of patient calls in a medical clinic environment.
• Scheduled patient appointments, optimizing provider calendars and minimizing wait times.
• Provided essential support to patients by addressing inquiries and guiding them through clinic procedures and services.
• Contributed to smooth clinic operations by coordinating with medical staff and maintaining accurate patient records.

Self-employed

English Language Tutor Sep 2021 – May 2024

• Assess and plan for the student's needs.
• Instruct and engage in comprehensive language skills.
• Provide Feedback and Monitor Progress.
• Foster a Positive and Adaptive Learning Environment.

Education

National Technical University – «Kharkiv Polytechnic Institute» Bachelor degree

Department of Social and Humanitarian Technologies
Business Foreign Language and Translation