Олександра

Оleksandra Оlenets
Kyiv city
[відкрити контакти](див. вище в блоці «контактна інформація»)
Phone\Viber:
[відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram:
@Sasha_Olenets

Skills:
- Confident PC and Microsoft Office user
- English skills - B2
- Skills in 1C
- Skills in working with a hybrid CRM system
- Multitasking and ability to work simultaneously with several sales/communication channels.

Work experience

October 2014 - May 2025
Quality Natural Products LLC, Kyiv - Senior Account Manager (Wholesale, production, distribution, import, export)

Main responsibilities:

- Working in 1C with the regular customers and maintaining the activity of new the ones.

- Processing of orders from the main sales channels: online store, messengers, social networks, multichannel line. Control of payments.

- Constant communication with customers on all issues related to purchases, payments, products (application, composition, cost, etc.); promotions and individual offers.

- Communication with related departments: accounting, warehouse, logistics, quality department.

- Conducting newsletters.

- Resolving conflicts related to delivery, quality of goods, exchange/return, payment and services.

- Maintaining the department’s budget.

- Control and evaluation of the work of contact center operators.

- Technical support for online store users.

- Work with a hybrid CRM system.

Personal achievements in the position:

- Ensuring that sales targets are met and exceeded.

Achieving and maintaining a high level of customer loyalty.

- Building structured communication within the company and with customers.

- Introduction of scenarios for working with clients.

- Resolving technical issues and automating order processing and customer activity monitoring: identifying and fixing website "bugs"; recommending ways to improve the online store's functionality; and describing and monitoring the implementation of 1C system settings to make order and loyalty program management more productive.

January 2011-February 2013
HR Recruiting, Kyiv - Account Manager

- Conducting initial negotiations with potential employees, identifying their basic skills and experience, and assessing their potential to integrate into the team (mass recruitment for sales outlets).

- Reporting. Dealing with objections.

November 2008 - August 2011
Alcom LLC, Kyiv - Customer Service Manager (Wholesale, production, distribution, import)

Work with primary documentation such as transport, expense and tax invoices.

- Manage the existing customer base: sales and support for wholesale pharmacy chain shipments.

- Accept and process orders from new customers via the website. Reporting maintenance.

- Work in 1C.

Education

September 2003 - August 2008
Ukrainian University of Human Development, Kyiv - Bachelor's degree
Specialty - social worker

About me

I am an optimistic and energetic person. I enjoy gathering interesting and friendly people around me.
Once I have adapted to a new place, I consider it my fortress, which I will protect and whose values I will defend.
In my work, I enjoy maintaining order and productivity.
I value my time and that of my colleagues, and I understand the impact of my performance on the whole team.
I value mutual support, humanity and honesty.
It is important to me not only to do my job well, but also to recognize that this benefits both me and my clients.
I love it when clients call me for help because they trust me completely.