Ruslana

RUSLANA [відкрити контакти](див. вище в блоці «контактна інформація»)

YEVTIUKHOVA
[відкрити контакти](див. вище в блоці «контактна інформація»)

Tarragona, Spain
http://[відкрити контакти](див. вище в блоці «контактна інформація»)
MULTILINGUAL CUSTOMER & TECHNICAL yevtiukhova-7b0851303
SUPPORT SPECIALIST | MICROSOFT OFFICE
BASICS | CRM & TICKETING SYSTEMS

SKILLS PROFILE SUMMARY
Customer & Technical Support Customer-focused support specialist with 3+ years of experience in
(Level 1 issue resolution) international technical and service support roles. Proven ability to
Microsoft Off ice Suite: resolve Level 1 technical issues, manage multi-channel communications,
Excel(data entry, basic and thrive in multicultural environments. Fluent in four languages with
spreadsheets),Outlook(email hands-on experience in CRM platforms and Microsoft Office. Took a
planned career break (2021–2022) to focus on personal development,
management),Teams(internal
including English language improvement, international relocation
communication) planning, and upskilling for remote work.
Apple macOS & Basic
Troubleshooting WORK EXPERIENCE
Multi-channel communication
(phone, email, chat) RECRUITMENT MANAGER
CRM & Ticketing Systems: TalentBridge Solutions | Remote | July 2024 – April 2025
including Zendesk, Salesforce, (10 months)| Temporary project-based role
and internal tools
Problem Analysis & Incident Assisted candidates looking for jobs abroad,
Escalation primarily in Europe and the Balkans.
Fast Learner & Tech-Savvy Coordinated recruitment processes and
Cross-cultural Communication conducted interviews.
Time and Priority Management Built partnerships with international
Team Collaboration & agencies.
Knowledge Sharing Managed full-cycle recruitment for roles in
construction, logistics, hospitality, and
service industries.
LANGUAGES Maintained detailed Excel reports tracking
candidate statuses, client communication,
English: B2–C1 — Upper- and key recruitment metrics.
Intermediate to Advanced
Polish: C1 – Advanced TRAVEL AGENT
Ukrainian: C2 – Native Palm Voyage Tours | Montreal, Canada | Hybrid
Russian: C2 – Native (Remote/Office) | October 2022 – June 2024
Spanish: (1 year 9 months)
A1– Learning / Beginner
Assisted customers with travel
arrangements, documentation, and special
EDUCATION requests.
Used internal booking and customer service
tools to coordinate travel arrangements,
Master of Project Management
manage communications, and maintain
Warsaw Management
client records.
University, 2017 – 2018
Handled customer issues with
professionalism and quick problem-solving.
Bachelor of Business
Worked with clients across time zones and
Management
in both remote and in-office formats.
Andrzej Frycz Modrzewski
Krakow University, 2013 – 2017 CUSTOMER/TECHNICAL SUPPORT OFFICER
OEX Voice Contact Center | Lodz, Poland | Office
April 2019 – September 2020 (1 year 6 months)
 WORK EXPERIENCE
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Provided multi-channel technical and general support
for international clients (IKEA, VOLVO, Alior Bank, etc.)
Helped IKEA customers with technical issues such as
login problems, payment processing errors, and
tracking orders.
Contacted Alior Bank clients to complete customer
surveys and collect feedback as part of onboarding
and service quality processes.
Supported VOLVO clients with sales-related inquiries
and made outbound calls to invite customers to test
drives.
Worked with various CRM and ticketing systems
tailored to each client’s needs, including both
proprietary and widely-used platforms to manage and
resolve support requests efficiently.
Initially worked in the call center before transitioning
to the complaints resolution department.
Maintained strong client relationships through clear
communication.
Quickly adapted to new tools, workflows, and client-
specific systems in a fast-paced support environment.
Resolved Level 1 technical issues, escalated complex
cases, and followed up with customers to ensure
resolution.
Regularly used internal knowledge bases and shared
solutions to improve team-wide response efficiency.
STORE ASSISTANT
PPHU Oskary | Rzgow, Poland | On-site
March 2019 – June 2019 (4 months)

Processed customer orders and supported
in-store operations.
Helped with stock organization and product
data entry.
Maintained basic sales and inventory
records.