Марія

Mariia Ostapenko

Contact Summary
Highly responsible and punctual professional with a strong background
[відкрити контакти](див. вище в блоці «контактна інформація») in effective problem-solving. Proven ability to manage diverse tasks with
precision and attention to detail. Recognized for exceptional
[відкрити контакти](див. вище в блоці «контактна інформація») organizational skills and a commitment to delivering results. A quick
learner who excels in adapting to new challenges and consistently
maintains a high level of performance. .

Skills Education
Communication Bachelor of Law 2020-2025

Customer service National Transport
university of Kyiv
Responsibility

Time management
Experience
Adaptability
Administrator 2024 August - present
Willingness to learn
London Lash Lounge
Problem-solving
Content Creation: Managing social media and
Team work promotions to attract and retain clients.
Creativity Client Booking: Handling appointments and resolving
scheduling issues.
Data entry
Team Management: Organizing shifts and supporting a
SMM skills positive work culture.
Microsoft tools Promotions: Creating loyalty programs and special
offers to increase revenue.
Google tools
Operations: Monitoring supplies, tracking revenue, and
Canva, Figma preparing financial reports.
Financial Reporting: Analyzing salon performance and
preparing profit reports to support decision-making.
Receptionist / Student Support Officer 2024 April - 2024 July

Apex College London
Visitor Assistance: Greeted and assisted visitors, managed
incoming calls and emails.
Administrative Support: Maintained organized student
records, scheduled appointments, arranged meetings.
Language Student Guidance: Supported students with course
registration, academic requirements, and inquiries.
Collaboration: Worked with departments to resolve student
English Advanced concerns.
Ukrainian
Confidentiality: Ensured privacy standards when handling
Native
sensitive information.
Russian Native Key Achievements: Successfully managed a high volume of
inquiries, reducing response times by 20%. - Implemented a
new student tracking system, improving record accuracy.
 Mariia Ostapenko

Contact Experience
[відкрити контакти](див. вище в блоці «контактна інформація») Front of House 2022 October -2023 October
[відкрити контакти](див. вище в блоці «контактна інформація») Hearty Hare Cafe
Customer Service: Provided excellent service and managed
orders in a fast-paced environment.
Skills Operations Management: Conducted inventory control,
handled cash and financial records.
Team Collaboration: Worked with team to ensure smooth
Communication operations and quality control.
Customer service Key Achievements: Consistently received positive customer
feedback for excellent service and efficiency.
Responsibility

Time management

Adaptability Sales Manager / Social Media 2020 January -2022 February
Assistant
Willingness to learn
Print shop Ukraine
Problem-solving

Team work Content Creation: Developed visually engaging content,
increasing social media engagement by 25%.
Creativity
Campaign Management: Collaborated with media buyers to
Data entry implement effective advertising campaigns.
Client Interaction: Responded to client inquiries, managed
SMM skills
feedback, and enhanced customer satisfaction.
Microsoft tools Order Management: Coordinated delivery logistics and
Google tools addressed customer concerns proactively.
Key Achievements: Enhanced customer satisfaction ratings
Canva, Figma
through proactive feedback management.

Community Supporter (Volonteer) 2024 June - Present
OPORA

Engaging and interacting with community membersthrough
our telegram channels
Providing information, resources, and assistance toindividuals
Language seeking support.
Assisting in organising and facilitating community events,
English Anvanced webinars, and support groups.
Collaborating with the team to identify communityneeds and
Ukrainian Native
contributing to the development ofeffective support
Russian Native strategies.