Сайт пошуку роботи №1 в Україні
- Файл
Veronica
Customer service representative
- Розглядає посади:
- Customer service representative, Customer support representative, Social media manager, Executive assistant, Керівник відділу, Адміністратор магазину, Оператор контакт-центру
- Вік:
- 34 роки
- Місто проживання:
- Київ
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав ел. пошту.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/13816834/
Завантажений файл
Версія для швидкого
перегляду
Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.
VERONICA ELIJAH
Nigeria | Lagos, Nigeria | [відкрити контакти ](див. вище в блоці «контактна інформація»)
[відкрити контакти ](див. вище в блоці «контактна інформація») | [відкрити контакти ](див. вище в блоці «контактна інформація»)
SUMMARY
Customer-focused and proactive Customer Service Representative with over 5 years of experience resolving customer
issues, managing communications across multiple channels, and ensuring satisfaction in physical and e-commerce
environments. Skilled in order management, digital tools, and delivering empathetic and efficient support that builds
customer loyalty.
EDUCATION
Ladoke Akintola University of Technology 2009 – 2014
B.TECH, Physiology
CERTIFICATION
ALX Africa 2025
Virtual Assistant Certificate (Customer Support Track)
WORK EXPERIENCE
Customer Service Lead 2019 - 2025
Shop Veba – Lagos, Nigeria
● Engaged with customers online and in person, providing product recommendations, resolving inquiries, and
tracking orders from start to finish.
● Managed communications across Instagram, WhatsApp, and email, ensuring timely and courteous responses.
● Oversaw order fulfillment and collaborated with logistics partners to ensure timely and accurate delivery.
● Developed marketing campaigns and content to improve customer engagement and brand experience.
Customer Service Representative 2017 - 2019
Styllit Outlook – Lagos, Nigeria
● Served as the main point of contact for customer inquiries regarding tailoring services and fabric options.
● Resolved complaints with a calm and solutions-driven approach, improving customer retention.
● Provided regular updates on order status and delivery timelines to ensure transparency and trust.
Records & Administrative Officer 2015 - 2016
Model Primary Health Center – Port Harcourt, Nigeria
● Maintained accurate and confidential patient records, updated files with treatment details, and scheduled
appointments.
● Assisted staff and patients with accessing medical records, ensuring compliance with hospital policies and data
privacy regulations.
SKILLS
● Customer Support (Phone, Email, Social Media)
● Order Management & Fulfillment
● CRM Tools (Basic)
● Time Management
● Teamwork & Leadership
● Problem-Solving
● Effective Communication
● Canva for Visual Communication
● Social Media Management
Nigeria | Lagos, Nigeria | [
[
SUMMARY
Customer-focused and proactive Customer Service Representative with over 5 years of experience resolving customer
issues, managing communications across multiple channels, and ensuring satisfaction in physical and e-commerce
environments. Skilled in order management, digital tools, and delivering empathetic and efficient support that builds
customer loyalty.
EDUCATION
Ladoke Akintola University of Technology 2009 – 2014
B.TECH, Physiology
CERTIFICATION
ALX Africa 2025
Virtual Assistant Certificate (Customer Support Track)
WORK EXPERIENCE
Customer Service Lead 2019 - 2025
Shop Veba – Lagos, Nigeria
● Engaged with customers online and in person, providing product recommendations, resolving inquiries, and
tracking orders from start to finish.
● Managed communications across Instagram, WhatsApp, and email, ensuring timely and courteous responses.
● Oversaw order fulfillment and collaborated with logistics partners to ensure timely and accurate delivery.
● Developed marketing campaigns and content to improve customer engagement and brand experience.
Customer Service Representative 2017 - 2019
Styllit Outlook – Lagos, Nigeria
● Served as the main point of contact for customer inquiries regarding tailoring services and fabric options.
● Resolved complaints with a calm and solutions-driven approach, improving customer retention.
● Provided regular updates on order status and delivery timelines to ensure transparency and trust.
Records & Administrative Officer 2015 - 2016
Model Primary Health Center – Port Harcourt, Nigeria
● Maintained accurate and confidential patient records, updated files with treatment details, and scheduled
appointments.
● Assisted staff and patients with accessing medical records, ensuring compliance with hospital policies and data
privacy regulations.
SKILLS
● Customer Support (Phone, Email, Social Media)
● Order Management & Fulfillment
● CRM Tools (Basic)
● Time Management
● Teamwork & Leadership
● Problem-Solving
● Effective Communication
● Canva for Visual Communication
● Social Media Management
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Порівняйте свої вимоги та зарплату з вакансіями інших підприємств:
Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/13816834/