Валентина

Valentyna Alekhina
Operations Manager | IT Processes & Team Efficiency

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Summary

Operations Manager with over 13 years of experience in business operations and team
leadership for scalable projects. I specialize in building efficient structures from scratch, cost
optimization, and implementing automation systems. I possess deep expertise in full-cycle
project management: from strategic planning and CRM architecture design to international
market expansion (Turkey, Poland).

As a Beetroot Academy graduate (IT Project Management), I effectively combine classic
management methodologies with modern IT tools. I am skilled in crisis management,
building sales and lead generation departments, and developing training systems that
significantly save business resources. I focus on creating transparent systems that ensure
stable growth and high productivity for remote teams.

Skills

Operations & Process Management: Business process optimization, development and
implementation of Standard Operating Procedures (SOPs), team scaling, and crisis
management.

Project & Risk Management: Agile methodologies (Scrum/Kanban), expert resource
estimation, risk audit, Critical Path Method (CPM), and Work Breakdown Structure
(WBS).

Business Development & Sales Operations: Building sales and lead generation
departments from scratch, developing market entry strategies, and sales funnel
management.

Team Leadership & L&D: Developing training and onboarding systems, KPI design,
remote team management, and conducting retrospectives and reviews.

Tools:

CRM & ERP: Bitrix24, LP CRM, Odoo, and experience with other complex systems.
Project Management: Jira, Confluence, Microsoft Project, Trello.

Lead Generation: LinkedIn Sales Navigator, Hunter.io, Apollo, Skype-recruiting tools.
Collaboration: Google Workspace, MS Office, Slack, Zoom.

Experience

Lead Generation Manager / Operations Support | Arwix
Sept 2025 - April 2026

● Sales Funnel Optimization: Developed and implemented a strategy for active
search and qualification of B2B leads (IT, consulting), systematizing the potential
client flow.
● Outreach Automation: Created a system of personalized scripts and outreach
sequences in LinkedIn, leading to a steady increase in response conversion.
● Data Management: Established CRM database management, implemented lead
generation channel analysis and regular reporting, ensuring sales department
transparency.
● Process Synchronization (Stakeholders): Built an effective process for transferring
"warm" leads to Sales Managers, minimizing data loss and accelerating deal
closures.

Project Manager | Operations Lead | CC Hipo
2012 - 2022 (10 years)

● International Operations Management: Managed the full cycle of international
projects in Turkey, Israel, and Europe, ensuring stable performance from stakeholder
acquisition to successful closure and support.
● Process Optimization: Developed and implemented internal regulations and
Standard Operating Procedures (SOPs), structuring chaotic processes and
increasing team productivity.
● Business Development: Conducted high-level negotiations and presentations,
ensuring a consistently high level of client engagement and retention.
● Systems Approach: Configured and administered Bitrix and LP CRM, improving
data processing speed and interaction transparency.
● Results: Increased sales by 45% through improved communication strategies and
quality control automation.

People Operations Manager | Talent Acquisition Lead | CC Kiwi
2010 - 2012 (Over 2.5 years)

● HR Department Management: Led a team of 2-3 HR specialists, ensuring hiring
goals were met and departmental performance was maintained.
● Recruitment Lifecycle: Responsible for full-cycle recruiting and employee support
(LCA).
● Onboarding System: Created a comfortable onboarding system, which significantly
reduced staff turnover.
● Automation: Utilized Bitrix24 for HR operations automation.

Education

● IT Project Manager Course (Beetroot Academy) - 2024.
● Law (Odesa National Maritime Academy).
● Hydrotechnics (MKTF).

Languages

● Ukrainian: Native.
● English: Intermediate (В1) - Able to conduct business correspondence and work
with technical documentation.
● Spanish: Beginner (A1).