Юлія

Iuliia Holovchenko
8+ years of cross-functional experience in legal consulting, coaching, digital
operations, and customer-facing roles
Sofia, Bulgaria • [відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація»)

Fluent in English (B2–C1); currently working in an English-speaking environment. Experienced in B2B
communication, client engagement, and remote collaboration Skilled in working with multicultural
teams and adapting to fast-paced industries Proven ability to build trust, and deliver value through clear
communication. Comfortable with data-driven tasks, CRM tools, and multitasking.

Professional Experience

Humans in the Loop Foundation, Sofia, Bulgaria
Community Manager and Career Advisor 09/2023 - Present
➢​ Delivered 1:1 coaching for over 100 individuals in digital and tech-related fields
➢​ Designed and led 30+ workshops and webinars, enhancing engagement in diverse learning
cohorts
➢​ Supported freelancers with building compelling client profiles and optimizing outreach strategies
(e.g., Upwork)
➢​ Offered relocation and integration guidance to professionals entering new markets
➢​ Facilitated tailored communication strategies to address individual and organizational needs

Telus Bulgaria, Sofia, Bulgaria
Customer Success Specialist​ 05/2022 - 10/2022
➢​ Handled technical support and client success cases via Salesforce CRM​
Communicated with international clients (US/EU), resolving issues efficiently and
empathetically
➢​ Coordinated across teams to meet customer needs

Textile Profi, Odesa, Ukraine
Founder, E-commerce strategist​ 03/2016 - 08/2023
➢​ Managed end-to-end operations of an e-commerce business, from client acquisition to fulfillment
➢​ Handled B2B partnerships, negotiation, invoicing, and digital communication
➢​ Developed content strategies for social media and digital sales funnels

UniCredit Bank, Odesa, Ukraine
Debt Recovery Manager​ 01/2015 - 02/2016
➢​ Mediated 3+ major recovery cases, retrieving $15K+ through negotiation and legal escalation.​
Provided legal consultation and collaborated with prosecutors for debt enforcement cases.
➢​ Evaluated risk and advised internal teams on legal pathways.
Imexbank, Odesa, Ukraine
Legal Risk Manager / Assistant​ 05/2011 - 01/2015
➢​ Represented the bank in 50+ court cases related to commercial law and risk.
➢​ Closed over 250 loan deals, involving contract drafting and compliance checks.
➢​ Conducted legal assessments of financial documentation and procedures.

Education & Certifications

University of Cape Town — Certification in Business Development Management - 2023

UC Berkeley, Haas School of Business — Certification in Entrepreneurship & Design Thinking - 2023

Udacity — Certification in Digital Marketing & Project Management - 2022

Odesa State University of Internal Affairs — Specialist Diploma in Law - 2014

Odessa I.I. Mechnikov National University — Specialist in Accounting & Audit - 2011