Юлія

Yuliia Ishchenko

Kyiv, Ukraine
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Telephone: [відкрити контакти](див. вище в блоці «контактна інформація»)

PERSONAL PROFILE
A highly organised and proactive operations professional with over 10 years of experience in business support, office
management, and operational efficiency, I specialise in driving business operations and supporting cross-functional
teams. I excel at creating environments that foster collaboration, drive innovation, and ensure seamless execution of day-
to-day activities. With a proven track record of managing logistics, supporting leadership teams, and implementing
process improvements, I thrive in dynamic, fast-paced environments, where adaptability and ownership are key. I bring
meticulous attention to detail, a passion for continuous learning, and a results-driven mindset to help scale operations
and achieve organisational goals.

SKILLS
➢ Operational Efficiency
I have extensive experience overseeing day-to-day business operations, optimising workflows, and managing
resources effectively to ensure smooth operations. Skilled in co-owning project planning, budgeting, and
delivering high-quality results.
➢ Leadership and Cross-Departmental Coordination
I have supported senior leadership by facilitating communication between various teams, ensuring that
operational needs are met, and strategic goals are aligned. My experience managing teams, organising events,
and ensuring operational alignment with business objectives.
➢ Stakeholder Engagement and Customer Success
With my background in liaising with internal teams and external stakeholders, I am well-versed in managing
relationships and ensuring customer satisfaction.
➢ Compliance, Health and Safety
I bring experience in compliance management, maintaining health and safety standards, and ensuring
operational systems meet regulatory requirements.
➢ Problem-Solving and Continuous Improvement
Proactively identifying inefficiencies and implementing solutions to streamline operations has been a key part
of my previous roles.
➢ IT Proficiency and Adaptability
Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) and project management tools.
Quick to adapt to new technologies and tools, ensuring seamless integration into existing workflows.

WORK EXPERIENCE

Online Content Moderator. CCC Riga Digital Services, Latvia. June 2023 – August 2024

▪ Moderated content and discussions, ensuring a professional and inclusive environment akin to fostering a
collaborative and welcoming workspace
▪ Initiated cross-functional cooperation with Marketing, Quality and Support teams, boosting effective team
development and performance, ensuring high-quality output
▪ Suggested additional wellbeing session for the team

Self-employed, Ukraine. January 2018 – May 2023
 Office and Business Operations Manager. Pitchbook Data Inc. - SPD Ukraine. September 2015 – December 2017

▪ Oversaw office relocations and layout design, creating functional and professional spaces
▪ Supported senior management with travel planning, budget management, and logistical coordination
▪ Optimised daily operations by supervising office services, ensuring a high-quality working environment for
staff and leadership

Head of Administration. Arterium Corporation, Ukraine. September 2007 – June 2015

▪ Provided direct support to the CEO and senior management, departments, representing the CEO at events and
driving administrative excellence
▪ Managed operational functions, including facilities, health, and safety compliance, ensuring smooth office
operations
▪ Streamlined workflows through targeted administrative projects, achieving cost and resource optimisation

Office Manager. Coca-Cola Beverages Ukraine. September 2006 – September 2007

▪ Provided business support to senior management and teams, managing office functions, overseeing space
layout and handling day-to-day operational needs
▪ Oversaw and managed budgeting, expenses control and procurement, ensuring efficient allocation of resources
▪ Organised travel management, charity and corporate events, business meetings, conferences, trainings,
ensuring seamless execution

Marketing and Sales Manager. Pinnacle Technologies, Dubai, UAE. September 2004 – September 2006

▪ Built and maintained a customer database and managed client interactions, conducted market research
▪ Arranged client meetings, conducted promotional activities and participated in exhibitions to boost sales and
visibility

Sales Manager Horeca/Retail. Jahn General Products, Ukraine. September 2002 – September 2004

▪ Coordinated sales operations, prepared sales documents and ensured efficient stock management in the
warehouse
▪ Generated sales reports, performed financial analysis and played a key role in budget planning and allocation

EDUCATION AND TRAINING

Taras Shevchenko National University of Kyiv, Ukraine - MA degree in English philology. 1997 - 2002
• Gained expertise in English language and literature, focusing on linguistic analysis and communication.
Pesotskih institute of Economics, Law and Systems of Management -Business and management courses
2001-2002
• Developed a foundational understanding of business principles, including management strategies and
economic systems.
Training in leadership, time management, budgeting and planning 2008 – 2018
• Enhanced skills in leadership, time management, budgeting, and strategic planning.
Languages English - fluent, Ukrainian - native and fluent, Russian – fluent
IT skills MS Office (Word, Excel, PowerPoint, Outlook, PO), G-suite, Adobe, SAP, SharePoint, Zoom.
REFERENCES. Available on request.