Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/13931587/?puid=1000418

Досвід роботи

Senior Sales Effectiveness Manager

з 01.2025 по нині (1 рік)
Tek Travels DMCC (TBO.com), Дистанційно (Туризм)

- Drive process improvements and implement new system features to enhance operational efficiency
- Identify business needs and coordinate cross-functional efforts to address performance bottlenecks
- Support product launches and new partnership models; evaluate feasibility and impact
- Analyze performance metrics across regions and initiate improvements
- Design onboarding programs and lead team training sessions
- Develop learning materials (manuals, video tutorials) and document work standards

Senior Business Development Manager

з 07.2023 по 01.2025 (1 рік 7 місяців)
Tek Travels DMCC (TBO.com), Дистанційно (Туризм)

- Led regional team operations, ensuring target delivery and process consistency
- Collaborated with development teams to enhance product features and internal tools
- Managed cross-department initiatives, budgets, and market analyses
- Prepared margin forecasts, business reports, and executive presentations
- Coordinated participation in exhibitions and conferences, representing company strategy
- Recruited, mentored, and onboarded new team members

Key Account Manager

з 10.2021 по 07.2023 (1 рік 10 місяців)
Tek Travels DMCC (TBO.com), Дистанційно (Туризм)

- Managed key partner relationships and full onboarding cycle of new clients
- Opened new regional markets from scratch, coordinating internal teams and client integrations
- Built structured reporting on market trends and partner performance
- Facilitated alignment between commercial, technical, and finance departments

Sales Coordinator

з 01.2020 по 10.2021 (1 рік 10 місяців)
Tek Travels DMCC (TBO.com), Дистанційно (Туризм)

- Supported day-to-day operations of the sales division: reporting, tracking KPIs
- Consolidated performance data using Power BI and prepared management reports
- Organized internal meetings and promotional events
- Monitored competitor activity and contributed to marketing campaigns

Customer Service Specialist

з 01.2019 по 01.2020 (1 рік)
ALD Automotive Ukraine, Київ (Автобізнес та автосервіс)

- Managed client requests and service documentation within B2B leasing operations
- Provided statistics and reports for fleet management teams
- Supported operational communication between departments and clients

Guest Service Officer

з 07.2016 по 01.2019 (2 роки 7 місяців)
Hyatt Regency Kyiv Hotel, Київ (Туризм)

- Delivered high-level customer support, handled guest requests, and coordinated internal processes
- Assisted in procurement and daily reporting; achieved upselling targets

Освіта

Kyiv National Pedagogical Dragomanov University

Bachelor of Documentation & information analysis, Київ
Вища, з 2014 по 2018 (4 роки)

Додаткова освіта та сертифікати

Green Forest English school. C1 (Advanced) B2 (Upper-Intermediate)

2019, 8 місяців

IT School Hillel. IT project management

2022, 3 місяці
Сертифікат

Знання і навички

• New business development
• English
• Customer service background
• Presentation skills
• Product development
• MS Excel
• Optimization of business processes
• Onboarding for staff
• Feature roll-out coordination
• Zendesk
• Salesforce
• Key Account Managment
• B2B commerce

Знання мов

• Англійська — просунутий
• Українська — вільно