Fortune

NNAJI FORTUNE

CONTACT WORK EXPERIENCE

[відкрити контакти](див. вище в блоці «контактна інформація») V&V Epoxy Solutions
(WhatsApp, telegram and Personal / Business Assistant / Pre-Sales Specialist (Remote)
viber)
Managed CEO’s schedule, meetings, and appointments.
Handled CRM (Kommo, Salesforce) and customer database for two
[відкрити контакти](див. вище в блоці «контактна інформація»)
companies in the US.
Managed social media (Instagram, Facebook) via Meta Business Suite.
Responded to messages, calls, and scheduled client appointments.
Managed a workload of 50+ online customers daily.
EDUCATION Maintained the company’s online presence.

Private Lessons
2023-Present English Tutor (One-on-One Lessons)
CAUCASUS UNIVERSITY
Delivered personalized English lessons over three months.
Medicine Tailored lessons to students’ learning needs.

FlixBus Mplus Group
2019-2022
Customer Service Representative (Remote)
TERNOPIL NATIONAL
Handled passenger inquiries on schedules, routes, fares, services, and
MEDICAL UNIVERSITY
Medicine assisted with ticket bookings, issuing, and modifications.
Resolved complaints related to delays, cancellations, lost items, missing
luggage, and processed refunds.
Provided real-time updates on travel disruptions and arranged suitable
SKILLS alternatives for passengers.
Supported international passengers (USA, UK, Germany, Ukraine, and
Project Management 40+ European countries across different languages.
Public Relations managing multiple interactions at once in a fast-paced environment
while ensuring accuracy and customer satisfaction.
Teamwork and Leadership
Time Management Rivers State University Teaching Hospital.
High-volume workload Medical Doctor in Clinical Training
management Assisted in examination of patients and taking vital signs as required by
Effective Communication doctors.
Oversaw day-to-day follow up of admitted patients, presented patient
Critical Thinking
details during clinical ward rounds and updated treatment protocols as
Detail Oriented the clinical decisions were taken.
Executive support Presented cases/medical related topics in morning sessions and seminars.
Helping in handing out doctor’s prescriptions to patients.
CRM/Scheduling systems
I stayed on weekends to help doctors administer drugs to admitted
Financial organization patients.
Tech adaptability Completed my rotations across the 4 major departments for over 6
months
WORK Dispatcher-Relevant Experience
ENVIRONMENT Coordinated schedules, monitored workflows, and managed
communications between multiple clients and staff in fast-paced, high-
Laptop volume environments.
Stable internet and Wifi Experienced in using CRM and scheduling systems to track orders,
Headset provide real-time updates, and ensure timely service delivery.
Quiet and dedicated home Skilled at problem-solving, prioritizing tasks, and responding to
workspace suitable for unexpected changes efficiently, while maintaining accuracy and
remote work. professionalism.
Comfortable learning dispatch software, tracking routes, and supporting
driver operations to optimize logistics and customer satisfaction.

LANGUAGES Unique Aid, Ukr Opora, LLC
Administrator / Patient Coordinator in English (Remote)
English (Fluent) Coordinated communication between patients and healthcare service
Excellent written and verbal staff in the US
communication. Confirmed completed visits and monitored service quality standards
Scheduled employees and managed shift allocations
Verified employee documentation and maintained digital records
Communicated daily in English (written and verbal)
Managed administrative tasks independently in a remote work
environment
Ensured timely follow-ups and accurate data entry

Ayo Bakes
Sales Executive and Accounting Coordinator

Build rapport with customers to drive sales.Increased client satisfaction
rate by 20%.
Handle orders and monitor stock levels.
Sales and delivery of confectioners to consumers for multiple culinary
enterprises.
Meet sales targets through proactive outreach and product promotion.
Identify trends and adapt offerings accordingly as I improve product
knowledge.
Biweekly financial planning for leadership review.
Team collaboration in instances where I work with teams and report sales
performance.

Fellowship of Christian Students International
Department Head Finance Manager
Maintain Financial Records including tracking income, expenses,
and transactions.
Generate statements for leadership review.
Assist in budget planning and monitoring.
Track Donations & Fundraising while recording and managing
contributions.
Advise leadership on financial matters to maximise sustainability.
Manage bank deposits, withdrawals, and account reconciliations.