Євгенія

RESUME
Hello, my name is Jane, I am fourth-year student of Technological University. My learning process is online, so I have extra time to spend it on part-time job.
So, a bit of my experience)
The hugest part of my experience was working in service industry hotels/restaurants in the early ages and as a customer support manager. During this period I learnt how to communicate with clients, not to be afraid to start a conversation or to take an initiative.
When I went into university, I started my customer support career in bicycle rent agency. The latest position was a customer assistance manager in A1 Logistics company, The main tasks was: maintain clients during procedure of transporting vehicles, interaction with drivers, informing about changes, entering personal information into crm system and etc. Communication was via telephone calls or chatting in Email. The reasons why I dropped out this company were: misunderstandings with our head manager because of her young age and awful character, huge number of fines| penalties and inconvenient schedule from 3p.m. till 12 a.m. It was NY time.
The last position was also as a customer support manager at outsourcing company “UKIService”. The company provides different services: processing medical billing, contacting with customers and etc. It was my direct responsibility to work in claim department in medical center “Be Well Primary Health Care Center” in New York. The main tasks were: processing insurance company denials for payments for patient visits. Additional tasks included writing letters appealing denials, communicating with patients, writing appeals, etc. The job requires high communication skills, at least B2 English, analytical skills, and a high level of independence.