Delight

DELIGHT ANIGBOGU
CUSTOMER SERVICE REP.
Abuja
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EDUCATION

Bachelor of Science in Mass
Communication
Godfrey Okoye University | 2020
Results-driven customer service
professional with a passion for EXPERIENCE
delivering exceptional
experiences. Proven ability to
Remote Call service/sales
effectively address customer
Representative
inquiries, resolve issues, and
cultivate positive relationships. HSK Solar and Roofing | November
Skilled in active listening, 2024 - Present
problem-solving, and leveraging Call support
technology to ensure efficient B2C dialing and sales pitching
service delivery. Excellent
B2C Appointment setting
communication skills, both verbal
Confirmed appointments and
and written.
ensured client satisfaction with
service through follow-up calls.
SKILL SET

Technical Competency
Effective Communication
Active listening Remote Call service
Representative
Problem solving
Jupiter Digital Media | June - August
Customer Service 2024
Call support
B2B and B2C dialing and sales
TOOLS MASTERED pitching
B2B and B2C Appointment setting
Convoso (CRM) Confirmed appointments and
Readymode (CRM) ensured client satisfaction with
Skype service through follow-up calls.
Hubspot
Microsoft Office Suit
Vicidial (CRM)
 EXPERIENCE

Remote Call Service Agent Lead Store Rep & Online
Affordable Rent To Own (ARTO) Rep.
March 2024 - July 2024 MakNisy Collections.
August 2022 – Oct 2022
Call support and sales
Assisted clients with sign-up Customer Service: Handled social
process. media, and Delivered online
Handled complaints and ensured customer service and managed an
customer satisfaction engaged online community.
Dialed and received calls to make In-Store Engagement: Engaged with
sales for company customers, provided product
guidance, and ensured satisfaction.
Inventory Management:
Documented incoming factory
shipments, maintained accurate
records, and controlled inventory.
Team Supervision: Supervised store
team, ensured daily entries and
timely report submissions.

Virtual Representative and Personal Assistant & Brand
Social media manager manager
VOLKMANN Services Ltd. A.S Management agency
October 2023 - March 2024 April 2021 – Feb 2022

Online customer support Spearheaded client interactions as
Social media client outreach. the foremost point of contact,
ensured unwavering satisfaction
Handled social media and ensured
through attentive service delivery.
smooth online customer
Coordinated and participated in
communication.
meetings with clients and
Taking client orders via social
prospective clients, ensuring
media seamless documentation,
Skillfully composed captivating communication
online content, copies, and captions, Efficiently coordinated and oversaw
daily team activities.
Customer service liaison within the
agency.
Managed client accounts and
fostered strong relationships.
Planned brand activations and
events,