Богдан

Team Lead
QC (quality control)
CSR
EDUCATION
CONTACT DniproStateTechnical University
Bachelors Degree, completed
[відкрити контакти](див. вище в блоці «контактна інформація»)
2020 - 2024
Kamianske, Ukraine
071 Financial Accounting and Taxation
[відкрити контакти](див. вище в блоці «контактна інформація»)
@bodyaaaa Master’s Degree, currently
2024 - today
SKILLS 071 Financial Accounting and Taxation
Customer communication (Live Chat, Email)
Conflict resolution WORK EXPERIENCE
CRM systems
iGAMING COMPANY/NDA
QA evaluations
KPI tracking & reporting Customer Support Representative
Feedback delivery & coaching October 2024 - January 2025 - 4 months
Data analysis Provided player support via live chat and email, resolving
Knowledge of iGaming products inquiries quickly and maintaining a KPI score of 85%. Built
Attention to detail strong client relationships through friendly, proactive

Analytical thinking communication. Collected user feedback for service
improvement and supported internal workflow optimization by
Problem-solving
actively assisting teammates.
Proactivity
Team collaboration
QA/QC manager
Time managment
February 2025 - July 2025 - 6 month
Communication clarity
Client-oriented approach Monitored support chats to identify errors and provided clear,
constructive feedback. Created KPIs based on common issues,
LANGUAGES developed and administered tests according to internal
guidelines. Led evaluations, organized regular meetings to
Ukrainian - native speaker
improve team quality, tracked contact volume, and analyzed
English - B1
performance via TestStat. Experience with SS and S2B
Russian - native platforms, AF.
 Team Lead
July 2025 - August 2025 - 1 month

Writing weekly and monthly reports, problem solving for
support managers, scheduling shifts, solving issues in Slack,
monitoring reviews and complaints on Casino
Guru/Askgamblers, accruing awards for tournaments, accruing
funds for streamers, handing over technical issues, solving
license/GDPR issues, editing workflow in cooperation with QA
department, finding replacements for employees, considering
new candidates for the position of support manager, solving
issues with bonuses in cooperation with the retention
department and solving player issues related to sportsbook.

HOBBIES
Sports
Traiding - FOREX, Metals, Indices