Omar

OMAR FRAOUI

PERSONAL DETAILS
hay nzaha rue hassan el youssi 31, 90001 Tangier
[відкрити контакти](див. вище в блоці «контактна інформація»), [відкрити контакти](див. вище в блоці «контактна інформація»)
Gender: Male

PROFILE
Results-driven sales professional with a robust background in customer service, logistics, and sales Known
for proactive approach, exceptional communication skills, and a consistent record of exceeding sales
targets. Adept at identifying customer needs building relationships, and closing deals Passionate about
leveraging a creative mindset and analytical skills to drive revenue and contribute to organizational growth

EDUCATION
baccalaureate degree Jun 2016
abdelkhalek torres, Tangier

Emergency Nursing Sep 2016 - Jun 2018
ISPITS, Tangier

General Medicine Sep 2018 - Present
Odessa National University, Odessa, Odessa

EMPLOYMENT
bilingual Sales representative Jan 2020 - Oct 2021
Canadian pharmaceutical company, Odessa

Assisted customers with their purchasing decisions
Provided product information and handled transactions

Dispatcher Nov 2021 - Dec 2022
Select Logistics, Odessa

Coordinated and scheduled deliveries for clients
Communicated with drivers and monitored delivery status
Ensured customer satisfaction through prompt service and issue resolution

Proproctor Dec 2022 - Dec 2023
Prometric, Tangier

Provided telephonic support and assistance to clients
Managed customer queries and complaints professionally
Ensured adherence to company policies and service standards
French Sales representative Jan 2024 - Present
Terranova, Tangier

Conducted outbound calls to potential customers, achieving an average of 50 calls per day
Consistently met and exceeded monthly sales targets by 20%
Handled customer objections effectively to close sales
Maintained accurate and detailed records of sales activities in the company database

IT Sep 2024 - Feb 2025
Imperialcom, Tangier

Technical Support Specialist Provides assistance to call center agents and staff with hardware and
software issues, ensuring smooth operation of systems.
System Administrator Manages and maintains the call center's software systems, including customer
relationship management (CRM) tools, telephony systems, and database management
Network Administrator Ensures the network infrastructure is reliable and secure, troubleshooting
connectivity issues and optimizing network performance
Data Analyst Analyzes call center data to provide insights on performance metrics, call volumes, and
customer interactions, helping to improve efficiency and service quality.

Data steward Apr 2025 - Present
veeva

Developed and maintained data management policies to ensure data integrity and quality across
systems.
Trained and supported staff in data stewardship best practices and tools to enhance data literacy.
Collaborated with cross-functional teams to streamline data processes and improve accessibility for
users.

SKILLS
Sales Data Analytics

Communication Customer Service

Sales Strategies Negotiation

LANGUAGES
Arabic French

English Russian

COURSES
Diplome AI effeciency

AI Career Essentials Sep 2024