Godwin

Godwin Bada
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Ogunyemi Street, Lagos State

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good
work ethic and the ability to quickly adapt to new tasks and environments.

Exp er ience
JAN '24 - PRESENT

Phone booker/caller │ American Income Life

 Provided exceptional customer service to clients in fast-paced call center environment like that of AIL
 Read from scripts to promote uniformity and consistency in communications.
 Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
 Used database system to record notes and call information.
 Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.

JAN '22 - JAN '24

Customer Service Representative │ Eclipse Fitness center

 Handled customer complaints and inquiries in a courteous and efficient manner.
 Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
 Developed strong customer relationships and loyalty through effective communication.
 Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

APR '19 - APR '21

Data Manager │ Quantum Group

 Developed and managed databases for data storage, retrieval, security and integrity.
 Managed data entry of all new and existing client information into CRM system.
 Maintained data quality by developing processes to monitor accuracy of input data.
 Collaborated with stakeholders to define business requirements for database projects.

Educ ation
JUN '15

Bachelor of Science (B.S.) in Demography and Social Statistics
Obafemi Awolowo University, Osun state, Nigeria

S KIL LS
Customer service Attention to detail Calendar management Excellent Communication Skill
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Analytical skills Microsoft Excel Power BI