Особисті дані приховані

Education

Master's Degree with Honors in Personnel Management
and Labor Economics, full-time program
Kyiv National Ecomomic University named after
Vadym Hetman 2015-2017

Certifications

Olha DAO PM: Practical Course in IT Project Management
IAMPM | 2025 Jan 2025 – Apr 2025

Yanchenko Leadership Development Program | IAM.Leader
IAMPM | 2025
May 2025

Junior IT Project
Manager Work Experience
Contact Key Account Manager
Smart Solutions&Fillin Feb 2021 - Mar 2025
[відкрити контакти](див. вище в блоці «контактна інформація») Managed over 40 simultaneous B2B projects in recruitment and
outsourcing, covering the full client lifecycle
[відкрити контакти](див. вище в блоці «контактна інформація») Coordinated internal and external teams, ensuring adherence to
Kyiv, Ukraine SLA, KPI, and deadlines
Conducted negotiations with C-level clients, built long-term
[відкрити контакти](див. вище в блоці «контактна інформація») partnerships, and improved loyalty and NPS
Worked with CRM systems, Microsoft 365, Trello, and Excel
(formulas, dashboards); performed client needs analysis
About Me
СRM manager
Results-driven Junior IT Project Manager with 8+ years of Smart Solutions&Fillin Dec 2019- Feb 2021
experience as a Key Account Manager, specializing in CRM monitoring and compliance analysis of leads and tasks
client relationship management, team coordination, and with company standards.
process optimization. Certified through the DAO PM Weekly and monthly reporting, including analysis of key metrics
course (IAMPM) with hands-on expertise in Scrum, SDLC, and hypothesis generation for deviations.
Jira, Miro, and project planning tools. Proven ability to
Assistant of Development Department
transform chaos into structured workflows, consistently Mar 2018 - Dec 2019
Smart Solutions&Fillin
meet deadlines, and maintain team alignment. Excellent
communicator with Upper-Intermediate English. Actively Administrative Assistant
pursuing opportunities as a Junior IT Project Manager to ManpowerGroup Ukraine Aug 2017 - Mar 2018
leverage my client-centric approach, strong organizational
skills, and passion for delivering impactful IT solutions.
Project Experience
Skills Trainee IT Project Manager
Neighborhand App, Non-commercial MVP project |
Project Management Jan 2025 - Apr 2025
DAO PM UA 018 | IAMPM
Risk Management
Key responsibilities & contributions:
Agile Methodologies (Scrum, Kanban) Defined MVP scope and contributed to the Project Charter
Waterfall Created Work Breakdown Structure (WBS), project roadmap,
SDLC Proficiency and Gantt chart
Backlog Management (Epics, User Stories, Led backlog creation with structured user stories and epics
(requester/helper flow)
Acceptance Criteria)
Facilitated Scrum ceremonies: sprint planning, daily stand-ups,
Project Planning & Scheduling retrospectives, demos
Leadership & Team Coordination Managed workflow and tasks using Jira (Scrum & Kanban
Stakeholder Communication boards)
Problem Solving Designed user flows and interaction logic in Miro
Delivered key project documentation: release notes, user guide,
and Lean Canvas