Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/14351248/

Досвід роботи

Sales manager

з 01.2020 по 05.2025 (5 років 4 місяці)
ТС ПЛЮС (WINETIME), Київ (Роздрібна торгівля)

Head Sommelier & Wine Events Coordinator Winetime Gastronomy Market — Kyiv, Ukraine 2020-2025

- Delivered personalized support to clients in premium wine & spirits retail, resolving inquiries and ensuring high
satisfaction
- Curated product recommendations based on customer preferences, driving sales and loyalty
- Managed orders, inventory, and supplier coordination to ensure seamless operations
- Organized and hosted private tastings and popup events, creating memorable client experiences
- Trained team members on customer interaction and product knowledge

Bar manager

з 01.2019 по 05.2020 (1 рік 4 місяці)
W Hotels, Assistant Bar Manager (Rooftop Lounge)Dubai, UAE 2019-2020, Київ (Готельно-ресторанний бізнес)

Assistant Bar Manager (Rooftop Lounge) - W Hotels, Dubai, UAE
2019-2020

- Supervised rooftop bar operations, ensuring seamless service and 5-star guest experience
- Trained and supported staff to uphold high hospitality standards
- Handled guest inquiries and issues with professionalism and care
- Assisted in developing cocktail and wine menus based on client preferences
- Managed stock control and coordinated with purchasing and events teams

Бартендер

з 01.2018 по 01.2019 (1 рік)
Mamazonia Pier 7, Dubai, UAE, Київ (Готельно-ресторанний бізнес)

Head Bartender - Mamazonia Pier 7, Dubai, UAE
2018-2019
- Managed high-end bar within a flagship Dubai Maina venue
- Coordinated beverage sevice, bar setup, and guest engagement
- Collaborated with sommeliers and chefs on paiings and product upselling
- Maintained compliance with HACCP and sevice protocols

Бартендер

з 01.2016 по 02.2018 (2 роки 1 місяць)
Four Seasons Hotels&Resorts Dubai, UAE 2016-2018, Київ (Готельно-ресторанний бізнес)

Head Bartender/Mixologist - Four Seasons Hotels&Resorts Dubai, UAE
2016-2018
- Promoted from bartender to supervisor by consistently delivering excellent service
- Provided luxury service in fast-paced, high-pressure settings
- Assisted in cocktail menu development and trained team members
- Maintained high service standards and actively managed floor operations

Освіта

Sumy National Agrarian University - Sumy, Ukraine

Zoology
Вища, з 2003 по 2008 (5 років)

Знання і навички

• Користувач ПК
• Робота з ключовими клієнтами
• Клієнтоорієнтованість
• Комунікабельність
• Урегулювання конфліктів
• Грамотна усна та письмова мова
• Робота з Microsoft Office (Word
• Excel
• Outlook)
• Робота з Google Workspace (Google Диск
• Уміння працювати в режимі багатозадачності
• Стресостійкість
• Ввічливість
• Уважність
• Робота в команді
• Адаптивність
• Вільна англійська мова

Знання мов

• Українська — вільно
• Англійська — вільно

Рекомендації

Івашина Анастасія Сергіївна

Івашина Анастасія Сергіївна

Директор філії, ТС ПЛЮС (WINETIME)

Додаткова інформація

Looking for remote work. With over 14 years in premium hospitality (Four Seasons, W Hotels, Fairmont), I bring strong customer service skills, attention to detail, and the ability to stay calm under pressure. I know how to build trust quickly, handle difficult situations with empathy, and deliver high standards consistently.

Fluent in English (spoken and written), Ukrainian, and Russian. I communicate clearly and professionally with international clients. Confident with CRM systems, POS tools, Microsoft Office, and Google Workspace. I have theoretical knowledge of Zendesk and Jira, and I’m quick to improve and adapt my skills when needed.

I’m also comfortable working night shifts when required.

Now I’m looking to apply my service mindset, language skills, and problem-solving abilities in a digital environment as part of a strong Customer Support team.