Maria

Mariia Semchenko
AI Automator | n8n & AI Agents
Junior AI Automation Engineer with a portfolio of AI
automation projects built using n8n, OpenAI, Claude,
Gemini, and REST APIs. Skilled in designing AI
agents, automating business workflows, integrating
third-party services, and implementing RAG-based
solutions, with a strong focus on prompt engineering
and practical business applications.

PROJECT EXPERIENCE

CONTACTS AI Ticket Routing & SLA Escalation System
[відкрити контакти](див. вище в блоці «контактна інформація»)
https://calm-aftermath-72e.notion.site/AI-Ticket-Routing+SLA
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація») Tools: n8n, OpenAI API (GPT-5-mini), Gmail API,
Google Sheets, Slack API
https://t.me/MariiaSemchenko Description: Built an AI-powered ticket routing and SLA
Portfolio: Mariia_Semchenko_AI_Automator monitoring system that automatically classifies support
Kharkiv, Ukraine requests, assigns priorities, routes tickets, and escalates
overdue cases.
TECH SKILLS Tasks:
• Designed the automation workflow.
• n8n • Built AI-powered ticket classification and routing in n8n.
• AI Agents • Integrated Gmail, OpenAI API, Google Sheets, and Slack.
• LLM Integration • Implemented SLA monitoring and automated escalations.
• Prompt Engineering Result: Reduced manual ticket triage, improved SLA
• API Integration compliance, and increased support team efficiency.
• REST APIs & Webhooks
• CRM Automation AI Sales Ecosystem: From Lead Qualification to
• Google Workspace Automation Executive Reporting
• Slack Automation
• Gmail Automation https://calm-aftermath-72e.notion.site/AI-Sales-Ecosystem
• RAG
• AI Chatbots Tools: n8n, OpenAI API, Zoho CRM, PostgreSQL,
• Process Automation Google Sheets, Telegram
Description: Designed an AI-powered sales automation
TOOLS system for lead qualification, conversation analysis, and
executive reporting.
• AI Automation (n8n, Make.com) Tasks:
• AI Models (OpenAI, Claude, • Built AI workflows for lead qualification, CRM automation,
Gemini) and sales analytics.
• Prompt Engineering (ChatGPT, • Integrated AI with Zoho CRM, Google Sheets, Telegram.
Claude, Gemini) • Automated reporting and business insights generation.
• API Integration (REST APIs, Result: Created a scalable end-to-end sales automation
Webhooks) solution that streamlines sales operations and supports
• Google Workspace (Gmail, data-driven decision-making.
Docs, Sheets)
• CRM Systems (HubSpot, Zoho) EDUCATION
LANGUAGES AI Automator Course, 01.2026 — 06.2026
English — Upper-Intermediate IT School GoIT
Ukrainian — Native Specialist's Degree in Automated Production
Technologies, 2008 - 2014
National Technical University "Kharkiv Polytechnic Institute"