Яна

Curriculum Vitae
Yana Berlinska
27 August 1989
Home Address: Ukraine, Odesa city, Dobrovolskogo avenue 100, apt. 48
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e-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

Career Objective:
I am a motivated and results-driven professional with strong leadership and organizational skills, seeking a Manager/Personal assistant position where I can contribute to team success, optimize operations, and enhance customer experience. I am eager to apply my experience in team supervision, problem-solving, and strategic planning to support business growth and create a positive work environment.

Working Experience:

15 August 2022 — present, Manager, Marquee night club, Avenue lounge, TAO group, Marina Bay Sands, Singapore

Responsibilities:
• Supervised daily operations to ensure smooth workflow and adherence to company standards
• Supported the manager in achieving sales targets, customer satisfaction, and operational goals
• Trained, motivated, and coordinated staff to maintain high levels of productivity and morale
• Handled customer inquiries and resolved complaints to maintain excellent service standards
• Assisted in scheduling, payroll management, and inventory control
• Oversaw opening and closing procedures, including cash handling and reporting
• Coordinated with different departments to streamline processes and improve efficiency
• Contributed to marketing efforts, promotional planning, and event coordination
• Analyzed performance data and provided reports and insights to management
• Ensured compliance with health, safety, and company policies at all times

September 2021 — August 2022, F&B supervisor, One Hospitality Proprietorship LLC, Abu Dhabi, UAE

Responsibilities:

• Supervised daily food and beverage operations across restaurant, lounge, and room service to ensure smooth service and exceptional guest experiences
• Coordinated and led service teams, ensuring adherence to brand standards and hospitality protocols
• Trained, coached, and evaluated staff performance to maintain high service quality and operational efficiency
• Monitored inventory levels, placed orders, and oversaw stock rotation to minimize waste and control costs
• Handled guest feedback and resolved service issues promptly to uphold guest satisfaction and loyalty
• Ensure strict compliance with hygiene, health, and safety regulations in accordance with local and international standards
• Assisted in menu planning, promotional campaigns, and upselling initiatives to drive revenue growth
• Conducted daily briefings and shift handovers to align the team with service goals and operational updates
• Worked closely with kitchen and bar teams to streamline service flow and enhance collaboration
• Prepared reports on sales, service quality, and staff productivity for management review

June 2020 — 17th March 2021 Supervisor, Koma restaurant, TAO group, Marina Bay Sands, Singapore

Responsibilities:
• Took orders accurately and delivered food/beverage with attention to detail
• Provided menu recommendations and upsold specials and pairings
• Ensured timely service and checked in with guests regularly
• Handled guest requests and complaints with professionalism
• Maintained table cleanliness and setting during and after service
• Processed payments and handled cash or card transactions
• Collaborated with kitchen and bar to ensure smooth order flow
• Followed hygiene and safety standards strictly
• Participated in pre-shift meetings and briefings
• Maintained a friendly, approachable, and customer-oriented attitude

June 2019 — March 2020 Assistant Manager, Marquee Night Club, TAO group, Marina Bay Sands, Singapore
(club stopped operating until further notice because of pandemic and a lockdown in Singapore)

Responsibilities:
• Provided attentive bottle and drink service to guests in a fast-paced environment
• Assisted with setup and breakdown of VIP tables and floor areas
• Maintained high energy and a welcoming attitude throughout service
• Upsold premium beverages and packages to maximize revenue
• Ensured guest safety and comfort without over-serving
• Coordinated with bar, security, and host team for smooth operations
• Managed tabs and payment accurately during high-volume hours
• Respond quickly to VIP and regular guest requests
• Keeping service areas clean, stocked, and organized
• Participated in bottle presentations and special rituals as needed

April 2017 — 30th December 2018 Supervisor of night club operation, Cove Manila, Okada Manila, Paranuaqe city, Philippines

Responsibilities:
• Supervised floor staff to ensure efficient service and guest satisfaction
• Managed crowd control and venue capacity in coordination with security
• Oversaw bottle service, VIP section operations, and table turnarounds
• Ensured cleanliness, ambiance, and music flow were consistent throughout the night
• Resolved guest complaints and incidents promptly and professionally
• Coordinated with bartenders, servers, and hosts for seamless operations
• Monitored inventory levels and bar performance during service
• Conducted pre-shift briefings and assigned team duties
• Supported management with reporting and incident documentation
• Maintained high energy and a positive atmosphere during high-volume hours

August 2016 – November 2016 Reception/Reservation Manager, Culinary Boutique, Jumeirah Beach Road, Dubai, UAE

Responsibilities:
• Managed daily reservation flow via phone, email, and third-party platforms
• Coordinated with FOH and kitchen teams to optimize seating and table turnover
• Handled VIP, group, and special event bookings with personalized attention
• Maintained guest database and ensured accurate tracking of preferences
• Trained and supervised host/hostess team to uphold reservation protocol
• Managed waitlists and accommodated last-minute bookings smoothly
• Addressed overbooking or miscommunication issues with professionalism
• Prepared daily reservation reports for management and service team
• Assisted in event planning and private dining arrangements
• Ensured all bookings aligned with service timing and staff availability

September 2015 – August 2016 Head Receptionist, Tribeca Kitchen&Bar, JBR, Dubai, UAE

Responsibilities:

• Oversaw front desk operations and ensured smooth guest check-in/check-out
• Managed hostess team schedule and daily podium flow
• Greeted guests warmly and handled complaints or special requests
• Liaised with kitchen and floor staff to coordinate seating and timing
• Maintained reservation and guest record systems
• Trained new reception and host staff on customer service standards
• Managed queue and walk-in traffic efficiently
• Supported the restaurant manager in daily briefing and service coordination
• Provided feedback to improve guest satisfaction and front-of-house efficiency
• Maintained a polished, welcoming atmosphere at the entrance

December 2014 — September 2015 Receptionist, Gaucho, DIFC, Dubai, UAE

Responsibilities:
• Oversaw front desk operations and ensured smooth guest check-in/check-out
• Managed hostess team schedule and daily podium flow
• Greeted guests warmly and handled complaints or special requests
• Liaised with kitchen and floor staff to coordinate seating and timing
• Maintained reservation and guest record systems
• Trained new reception and host staff on customer service standards
• Managed queue and walk-in traffic efficiently
• Supported the restaurant manager in daily briefing and service coordination
• Provided feedback to improve guest satisfaction and front-of-house efficiency
• Maintained a polished, welcoming atmosphere at the entrance

June 2014 — December 2014 Hostess, QBara restaurant, Wafi City, Dubai, UAE

Responsibilities:
• Greeted guests upon arrival with a warm and professional demeanor
• Managed seating chart and coordinated table availability with servers
• Handled reservations and walk-ins with clear communication
• Provided estimated wait times and offered beverages or menus during wait
• Escorted guests to tables and introduced server when appropriate
• Maintained cleanliness and appeal of the entrance area
• Assisted in monitoring guest satisfaction throughout the service
• Answered phone calls and provided accurate information about the venue
• Supported special event or VIP guest arrangements
• Maintained calm and courtesy in high-volume periods

February 2012 — October 2012 VIP Host, Cuvee Night Club, Bund Shanghai, China

Responsibilities:

• Managed VIP guest bookings and ensured seamless check-in and seating
• Built and maintained strong relationships with high-profile clients
• Coordinated with reservations, security, and floor team for VIP experience
• Ensured VIP areas met brand standards in cleanliness and presentation
• Provided personalized service, bottle recommendations, and discreet handling of guest needs
• Upsold premium tables and exclusive packages
• Handled guest issues tactfully to maintain satisfaction and loyalty
• Maintained guest logs, preferences, and visit history
• Worked closely with promoters and marketing team to attract top clientele
• Monitored crowd dynamics and guest flow in VIP sections

Experience in Ukraine, Odessa:

2013 — Manager of Cafe “Shiko”
2011 — 2012 Restaurant Manager “Zlachnoe”
2010 — 2011 VIP Host, Lounge dance Cafe “Bellini”
2010 summer season — Hostess, Beach club & Night Club Ibiza

Education

2006 - 2010 - ONU name of Mechnikov, “Journalism and Mass Communications” specialist.
Languages:

• Ukrainian – Native
• English – Fluent (spoken and written)
• Russian – Fluent (spoken and written)

Personal & Professional Qualities:

• Leadership-oriented – Confident in guiding teams, fostering motivation, and setting clear goals
• Strong communication skills – Effective in delivering instructions, resolving conflicts, and building team synergy
• Organized and detail-focused – Skilled at managing time, resources, and multitasking under pressure
• Strategic thinker – Capable of analyzing data and trends to support business decisions and long-term goals
• Customer-centric mindset – Dedicated to delivering outstanding service and anticipating guest/client needs
• Problem-solver – Quick to assess challenges and implement practical, efficient solutions
• Adaptable and proactive – Comfortable in dynamic environments and able to take initiative when needed
• Team player with a collaborative spirit – Works well across departments and values open communication
• Results-driven – Focused on achieving targets, optimizing performance, and driving revenue
• High integrity and professionalism – Maintain discretion, accountability, and a strong work.