Альона

CV ALONA ZIVUNOVA

PERSONAL DETAILS

Name: Alona Zivunova
Age: 39 years
Mobile phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail address: [відкрити контакти](див. вище в блоці «контактна інформація»)

AMBITION
PROFESSION: My aim is to work for a well-organized company which is following standards, and a company
which strives for perfection in terms of guests/customers satisfaction and the wellbeing of the employees.

WORK EXPERIENCE

NESTLE BUSINESS SERVICES LVIV CORPORATE TRAINING COORDINATOR
www.nestle.ua
January 2025 – till now

Administrate learning solutions and managing participants in ILearn and GROW platforms
Deliver training sessions, enhancing learners engagement and knowledge retention
Developing, reviewing and maintaining SOPs
Collaboration with Senior stakeholders from L&D function
Facilitating/coordinating the delivery of training programs
Analytical evaluation reports creation for program owner
Coordination and resolution of queries and system errors
Processing ad-hoc request based on function need
Working on improvements and value-added projects

360 AGENCY MIDDLE EAST – UAE RECRUITMENT AGENT
www.360agency.me
July 2024 – December 2024

Spearhead the hiring process by adopting the best strategies as a global manpower consultant
Manage and maintain data and paperwork related to recruitment
Review CVs, schedule interviews and follow up with candidates regarding the hiring process
Liaise with a senior recruitment consultant and attract a network of talent that can be used to fill
the urgent vacancies

VOYAGE TOURS LLC – UAE EXCURSION DEPARTMENT
www.voyagetours.net MANAGER
May 2019 – February 2024

Ensure the smooth and efficient operations in the department through prompt, effective and
proper reservations service to achieve maximum tours revenue in order to meet or exceed the
revenue target
Handling FIT, MICE, VIP bookings and special requests
Quality control and customer care (official replies to complaints and special requests)
Liaising with freelancers and new partners
Managing Expedia and Viator bookings
Training hotel guides on the latest tours promotions and booking term and conditions

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CV ALONA ZIVUNOVA

Working in collaboration with the department of finance and transport department to ensure
supplies of the tours
Achieving marketing financial targets for brochures and collaterals printing
Ensuring brochures and collaterals are complying with brand standards
Conducting quality controls and site inspections in order to ensure that high level experience is
provided on tours

Awarded as an Employee of the year (2019)

INTERCONTINENTAL FUJAIRAH RESORT – UAE KIDS CLUB MANAGER
www.intercontinental.com DEPARTMENTAL TRAINER
April 2017 – April 2019
(preopening)

The key responsibilities as the Kids Club Manager:

Consistently offer professional, friendly and engaging service
Plan ahead and prepare for activities according to the activity calendar
Creating and reviewing SOPs, Risk Assessments, Policies and Procedures and Health Guidelines,
ensure adhering all during operational time accordingly
Being in charge of department in HOD absence
Attending morning briefings, record minutes of meetings, delivering the highlights within
department
Prepare weekly schedules ensuring adequate staffing levels at all times establish good relations and
rapport
Responsible to maintain the attendance and leave balances employees, overtime and undertime
recording, attendance posting in Civil Soft and cross-checking with Payroll Manager
Handle guest`s complaints, correspondence with guests and suppliers
Incident reporting in timely matter
Ensure all billing, finance and cross charges are complete following company standards
Actively promote and encourage participation of guest and club members in activities and events
Stay abreast of changes in the curriculum and put these into practice
Deliver on staff development and familiarize them with the best practice related to Childcare
Maintain stock of items required through conducting inventories and ordering new stock
Maintain stock of the Retail Area – requisitions and placing orders, dealing with suppliers and
searching for new ones, cash purchase, filling collateral documentation, displaying, Retail inventory,
Daily Cashier Credit Card and Cash reports, Daily and Monthly Financial Reports.
Managing Babysitting Service in resort – from training staff and adhering to SOPs and Policies to
billing and filling monthly financial reports.
Supervise all colleagues who are responsible for children attending the Kids Club, ensuring safety
and security at all times
Ensure all areas are clean and well maintained, dealing with Engineering Team and contractors
Provide a high level of guest satisfaction through effective communication
Follow safety and sanitation policies
Creating VIK experience – Kids Passport and Mascot development, implementing in all Resort Areas

The key responsibilities as the Departmental Trainer:

Custodian of the Brand Standards and Departmental SOPs
Facilitate on-job trainings for the team

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CV ALONA ZIVUNOVA

Administer Online Training (IHG Frontline, myLearning)
Conduct spot-checks and audit; compare against Standards and Metrics
Provide feedback and coaching for the team
Prepare initial job training plan for a new joiner/cross trainees and carry out trainings as
appropriate
Schedule, conduct and record departmental orientation for new colleagues to the required
standards
Work with Departmental Manager to prepare the Departmental Standards Manual including
master task list and task breakdowns for every position in line with the hotel standards
Coordinate on-job training schedules
Conduct skills training to IHG standards
Carry out and monitor job skills training as required for trainees including cross training, work
placement, etc. allocated to the department
Ensure training, assessment and records are completed within required period
Maintain and update the Departmental Tasks Breakdowns
Support Departmental Manager plan and review departmental training
Evaluate the success of the on-job training using the hotel / departmental winning metrics
Maintain individual training records for all colleagues in the department
Monitor, record, and evaluate training effectiveness
Contribute to the Departmental Training Review
Attend and actively participate at Departmental Trainers’ / Quality meetings

Awarded as a Departmental Trainer of the quarter (2017)

Cross-training in HR (Hiring) (2018)

PRIVATE ENTERPRISE KHOMENKO ADMINISTRATOR

December 2015 – February 2017

Organizing and coordinating office operations and procedures in order to ensure effectiveness and
efficiency
Organizing and scheduling meetings and appointments, arranging venue
Coordinate and maintain calendar and assist with travel arrangements (tickets and transfers
bookings, hotel reservations)
Working in cooperation with HR to maintain office policies as necessary
Ordering and maintenance of office and kitchen supplies
Coordinating with IT department on all office equipment
Managing relationships with vendors, service providers, etc
Managing office G&A budget, ensure accurate and timely reporting
Providing general support to visitors
Responsible for On- and off-site meeting set-up including securing rooms, catering, dinner
reservations, etc
Contributing to team effort by accomplishing related results as needed
Coordinating with the clients as per the directives of the Managing Director
Responsible to maintain the attendance and leave balances employees
Performing other duties as assigned by the management

BIBLIO GLOBUS & RED SEA HOTELS – EGYPT KIDS CLUB MANAGER
www.redseahotels.com & www.bgoperator.ru

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CV ALONA ZIVUNOVA

June 2013 – November 2015

After completing 1 year contract as a Kids Club Attendant I was promoted to Kids Club Manager position
for a Kids Club working with 4 family hotels in Makadi Bay, Egypt.

The key responsibilities:

Consistently offer professional, friendly and engaging service
Supervise and plan all activities offered through the Kids Club
Plan ahead and prepare for activities according to the activity calendar
Actively promote and encourage participation of guest and club members in activities and events,
attending Morning Meetings with the guests
Deliver on staff development and familiarize them with the best practice related to Childcare
Maintain stock of items required for kids’ activities such as paints, crayons, papers, toys, etc
through inventory and ordering new stock when needed
Supervise all Colleagues who are responsible for children attending the Kids Club, ensuring safety
and security at all times
Ensure all areas are clean and well maintained, dealing with Engineering Team
Provide a high level of guest satisfaction through effective communication
Follow safety and sanitation policies
Prepare weekly schedules ensuring adequate staffing levels at all times establish good relations and
rapport
Responsible to maintain the attendance and leave balances employees, overtime and undertime
recording, attendance posting and cross-checking with Payroll Manager
Handle guest`s complaints

ACADEMIC EDUCATIONS IN UKRAINE

SUMY STATE PEDAGOGICAL UNIVERSITY BY A.S.MAKARENKO
2003- 2008
Master’s degree in Pedagogical Psychology and English Philology

PERSONAL SKILLS

LANGUAGE SKILLS: Ukrainian and Russian are my mother tongues, knowledge of English is on upper-
intermediate level.

COMPUTER SKILLS: Opera, Civil Soft, Jana, QEMS, Microsoft Office, ServiceNow, GMT.

REFERENSES AND CERFICATES WILL BE PROVIDED ON REQUEST

Alona Zivunova
Alona Zivunova

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