Особисті дані приховані

MARYNA MYKYTENKO

CONTACT I am a motivated and detail-driven person with a passion for helping
people and keeping things organized. With experience in client
[відкрити контакти](див. вище в блоці «контактна інформація»)
communication, document handling, and administrative support, I am
[відкрити контакти](див. вище в блоці «контактна інформація») comfortable working both independently and in a team. I have a
background working with sensitive documents, handling
communication with clients and government offices and managing
information in CRM systems. I know how to manage multiple tasks
LANGUAGES efficiently, meet deadlines, and solve problems quickly. I enjoy
Ukrainian - Native: working in international and multicultural environments and am
looking for an opportunity to grow in a professional setting where I
Russian – Native: can use my skills and continue learning every day.
English – Advanced:
Japanese – Intermediate:
WORK EXPERIENCE
May 2023 - May 2025
Waitstaff The Kurze, Tallinn, Estonia
• Greet and serve guests at both formal and informal events, ensuring
a high-quality experience
• Deliver prompt, efficient, and courteous service in a fast-paced
environment
• Expertly advise guests on menu selections and recommend
signature dishes
• Communicate effectively with guests from diverse cultural
backgrounds
• Supervise and coordinate the work of junior waitstaff during service
hours
• Resolve guest concerns and complaints with efficiency
• Ensure cleanliness and organization of the dining area and service
stations
• Manage multiple tasks efficiently, maintaining attention to detail
under pressure
• Communicate with suppliers and place orders
• Promote loyalty programs and special offers to enhance the guest
experience
• Operate point-of-sale (POS) systems efficiently and handle cash
transactions
• Coordinate food and beverage delivery services, ensuring timely
and accurate orders

July 2022 - February 2024
Case Manager Green Light Immigration, Zaporizhzhia, Ukraine
(Remotely)
• Assist in preparing complete and accurate application packages,
ensuring compliance with Canadian immigration, business and
regulatory requirements
• Communicate with immigration authorities and relevant
government agencies on behalf of clients or Canadian companies
• Review and analyze supporting documents to ensure they meet the
required standards
• Maintain client records, application status updates and
communication logs in the CRM system (Monday CRM)
• Prepare draft letters of explanation, employment reference letters
and other supporting documentation
• Handle client inquiries and provide professional support
throughout the entire immigration process
• Process and review of corporate records, including business
registrations, corporate filings and compliance documentation
• Coordinate the collection and verification of documents from clients
and third parties, ensuring timely submission
• Monitor the status of ongoing applications and update the CRM
system and supervisor about any changes or additional
requirements
• Provide administrative assistance in organizing internal
documentation, templates, and checklists
• Conduct preliminary research on immigration programs, regulatory
changes and eligibility requirements
• Ensure confidentiality and secure handling of sensitive client and
corporate information
• Prepare basic reports and summaries regarding files and case
progress for management review
• Liaise with Canadian service providers and help coordinate
translation, notarization, and certification of documents when
necessary
• Participate in internal meetings to discuss client cases, workflow
improvements and regulatory updates

September 2020 - April 2022
English language tutor Freelance, Ukraine
• Conduct one-on-one online sessions tailored to the students' level,
school program and academic goals
• Assist students with completing English homework assignments
and understanding classroom materials
• Support students in improving their reading, writing and speaking
skills
• Explain grammar rules and vocabulary in an accessible manner
• Prepare additional exercises and practice activities to reinforce
lessons and address students' weaknesses
• Help students prepare for classroom tests and quizzes by reviewing
key topics

June 2020 - August 2020
Call Center Agent Kyivstar call center, Zaporizhzhia, Ukraine
• Initiate outbound cold calls to existing and potential subscribers,
promoting mobile, internet, and TV services
• Assess customer needs and recommend tailored service solutions
• Manage the entire sales cycle, from initial contact to coordinating
service activation and installation
• Maintain ongoing communication with clients post-sale to ensure
satisfaction and provide troubleshooting assistance when needed
• Resolve customer concerns efficiently by liaising with internal
support departments and ensuring timely service delivery
• Build lasting client relationships by providing personalized support
and following up on service inquiries or technical issues
• Achieve sales targets, quality benchmarks and customer service
goals
• Accurately document client interactions, sales activities and service
issues

EDUCATION
June 2022
Bachelor Degree Japanese & English languages
Oles Honchar Dnipro National University, Dnipro, Ukraine, Ukraine