Артем

Artem Korolenko
[відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація»)/[відкрити контакти](див. вище в блоці «контактна інформація»)

WORK EXPERIENCE

Customer Care Manager • Los Angeles (remote) • Full-time
Bermuda Dunes Repair • Dec 2022 - Present
Full Home Repair Cycle Generated weekly reports detailing customer service performance metrics,
allowing for better decision-making; Developed customer service scripts that improved customer service
quality and consistency; Streamlined customer service processes, resulting in a 3 reduction in call times;
Developed and implemented customer feedback surveys that provided actionable insights into
customer experience; Collaborated with marketing and sales teams to ensure customer needs were met
Assistant of General Manager • Kyiv • Part-time
Ochis Eyewear • Dec 2022 - May 2023
Assisted the CEO in ensuring the smooth running of daily business operations; Prepared weekly
schedules, ordered supplies, and assisted the CEO in training; Performed reconciliations between general
ledger, bank accounts, and credit card accounts to ensure the accuracy of financial information
Customer Support Manager • San Diego(remote) • Full-time
San Diego Appliance Repair • Aug 2022 - Dec 2022
Answering incoming customer calls and outgoing calls to customers and repair technicians ; Work with
requests on Yelp; Ensuring that customers are satisfied with the services; Informing customers about
additional services; Identifying the fastest, most efficient ways to answer customer questions
Customer Support Manager • Kyv • Full-time
Delfast E-Bikes • Aug 2021 - Aug 2022
Responding to customers via phone, email, and live chat according to their requests ; Analyzing and
reporting product malfunctions ; Transfer of payments, and refunds to the relevant departments ;
Cooperation with the logistics department

EDUCATION

Bachelor in Management
DITB • Ukraine • Sep 2004 - Jun 2009

CERTIFICATIONS

Google AI Basics
Google • Sep 2023 - Nov 2023

SKILLS

Active listening, Communication, Problem-solving skills, Time management