Марія

Customer support service

Mariia Drabyk
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

Work Experience

English Teacher​
EnglishDom​
2022 – 2023

●​ Taught English to students of various levels in an online environment
●​ Focused on improving speaking, listening, and grammar skills
●​ Created engaging lesson plans tailored to individual needs

English Teacher​
Speaking Club​
2023 – 2024

●​ Conducted interactive speaking sessions for students and groups
●​ Helped learners build confidence in real-life communication
●​ Developed conversation-based activities and games

Customer Support Specialist & Assistant Manager​
Bug Free Immigration​
2024 – present

●​ Assisted clients with immigration-related inquiries and document processing
●​ Supported daily operations and coordinated communication between departments
●​ Handled emails, calls, and service tickets in a professional and timely manner

Recruitment Assistant​
Bug Free Immigration​
2024 – present

●​ Supported the Head Recruiter in candidate sourcing and screening
●​ Scheduled interviews and maintained applicant records
●​ Helped improve the efficiency of the recruitment process

Education

Bachelor’s Degree in English Language Teaching​
Ternopil National Pedagogical University​
2021 – 2025
Master’s Degree in Translation (in progress)​
Ternopil National Pedagogical University​
2025 – 2027

Skills

●​ Customer support & client communication
●​ Conflict resolution and empathy
●​ Written and verbal communication (English & Ukrainian)
●​ English language teaching (A1–C1 levels)
●​ Recruitment support and applicant tracking
●​ Task and time management
●​ CRM systems (basic knowledge)
●​ Email and live chat handling
●​ Google Workspace (Docs, Sheets, Gmail)
●​ Microsoft Office (Word, Excel, PowerPoint)
●​ Adaptability and problem-solving
●​ Multitasking and prioritization
●​ Team collaboration and coordination
●​ Attention to detail and accuracy
●​ Basic translation and proofreading

Language

Ukrainian - native

English - C1

French - A1

Polish - A1