Алла

Alla Shapovalova
Odessa, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

Objective
Motivated and communicative professional with international experience in customer service, sales,
and guest support. Strong ability to work with global clients, resolve inquiries, provide consultations,
and deliver presentations.

Key Skills
• Customer interaction: consulting, issue resolution, loyalty building.
• Communication: fluent interaction with international clients, empathy, diplomacy.
• Sales & Support: experience as Future Cruise Manager, Boutique Sales Manager, and Customer Support Specialist.
• Technical: CRM systems, booking systems, client database management.
• Organization: multitasking, fast learning, stress resistance.
• Languages: Ukrainian (native), Russian (fluent), English (Advanced).

Work Experience
Uniwell — Customer Support Specialist (2025)

• Provided customer and technical support to international clients.
• Handled inquiries via chat, email, and phone.
• Resolved issues and guided users through system functions.
• Maintained documentation and customer satisfaction.

Princess Cruises — Future Cruises Manager (Apr 2024 – Apr 2025)

• Advised guests on future cruises and presented itineraries.
• Supported bookings and post-sale services.
• Worked with CRM systems and internal databases.

Celebrity Cruises — Future Cruises Representative (Mar 2024 – Jul 2024)

• Assisted passengers with selecting future trips.
• Handled guest inquiries in a high-flow environment.

Celebrity Cruises — Boutique Sales Manager (May 2023 – Nov 2023)
• Sold luxury products and provided consultations.
• Ensured high standards of customer service.

Viking Cruises / Qatar Cruises — Musician (2018 – 2023)

• Interacted with international guests and participated in onboard events.
• Developed cultural adaptability and organizational skills.

Odessa Music School — Violin Teacher (2015 – 2018)

• Provided teaching and consultations to students.
• Developed personalized learning approaches.

Education
• Odessa National Music Academy (2013–2017) — Bachelor
• Donetsk Economic College (2008–2012)
• Ugledar Music School (2003–2008)