Магдаліна

Mahdalina Rozhanska
Summary
Detail-oriented professional with experience in customer service and effective communication.
Possess a high level of written. English and strong analytical thinking, complemented by an
academic writing style. Quick to learn new software and systems, including CRM tools and Excel,
with a focus on efficient information management. Skilled in handling calls, maintaining databases,
and providing clear, polite, and result-driven communication. Experienced in creating visual content
(photos, videos, and graphics) and working with social media analytics. Able to independently plan,
prioritize, and organize tasks, combining creativity with a structured, goal-oriented approach.
Attentive to detail, open to new experiences, and committed to delivering meaningful, high-quality
results.

Contact Experience
Phone AUG 2021 – FEB 2022
[відкрити контакти](див. вище в блоці «контактна інформація») Mister Cat, Kyiv
Social Media Marketing
Email
Experienced social media marketer with a proven track record in the restaurant and
[відкрити контакти](див. вище в блоці «контактна інформація»)
pizza industry.
Creative thinker with a passion for food and the ability to translate that into
Address compelling visual content.
Kharkivske Highway, Kyiv, Dedicated to staying current with the latest social media trends and best practices in
Ukraine, 02091 the restaurant sector.

Language JAN 2023 – JUL 2023
Sushiya, Kyiv
ENGLISH - Intermediate Call-center operator
Receiving and making phone call
UKRAINIAN - Native
Working with CRM systems and Excel spreadsheets to process orders
RUSSIAN - Native Maintaining and updating the customer database
Entering, verifying, and correcting data

Skills Following communication and data processing standards
Handling the hotline managing complaints and inquiries
Providing customers with information about the company: services, promotions, rates,
Office programs menus
Fast typing Communicating with customers via messengers

FastOperator
Incoming and outgoing Education
call processing
Managing the customer SEP 2020– MAY 2023
base University of Culture, Kyiv
Copywriting Faculty of Journalism - Major in Public Relations and Advertising
Handling customer Applied knowledge of social communications in professional contexts
complaints Proficient in creating and managing media content
Experienced in developing and promoting media products
Accurate data entry,
Strong ability to organize and lead team-based projects
verification, and
correction in internal
Personal projects
databases
Academic writing style
Apr 2024-Dec 2025
Text editing Tik Tok Content Creation Project
Video editing Created and managed a personal Tik Tok blog focused on video edits, visual storytelling,
and trend-based content.
Reached 3M views and 1.8M unique viewers organically; built strong engagement with
480K likes, 65K comments, and 30K reposts.
Targeted and attracted a global Gen Z audience (ages 18-24) from Europe, Africa, the
U.S., and Ukraine.
Specialized in dynamic short-form video editing, trend adaptation, and content strategy
Applied skills in scriptwriting, filming, editing, and social media analytics