Олена

• Olena Kovalenko
📞 7918708573 | 📧 [відкрити контакти](див. вище в блоці «контактна інформація»)
Location: Birmingham, United Kingdom

Professional Summary
Experienced banking and financial professional with over 10 years of expertise in account management, international transfers (SWIFT), corporate client services, and financial operations. Skilled in delivering tailored banking solutions, managing payroll and deposit accounts, and ensuring seamless client support. Strong organizational skills and proven ability to build and maintain long-termclient relationships.

Key Skills
• Corporate & Payroll Account Opening and Management

• International Transfers (SWIFT)

• Client Relationship Management

• Financial Operations & Reconciliation

• Deposit & Card Product Management

• Facilities Management

• Customer Relationship Management (CRM)

• Sales & Negotiation

• Inventory & Supply Control

• Bookkeeping & Financial Administration

• Problem-Solving & Process Optimization

• Staff Training & Team Support

• English–Ukrainian Communication

Professional Experience
Facilities Assistant
Moseley Hall Hospital, Birmingham | July 2023 – Present
• Improved cleanliness standards, leading to a 15% increase in patient satisfaction.

• Streamlined maintenance request process, reducing response times by 20%.

• Supported hospital staff with operational needs, ensuring compliance with safety regulations.

Sales Manager
Agromat LLC (Plumbing Equipment & Ceramic Tiles), Ukraine | Aug 2021 – Feb 2022
• Increased sales by 25% in the first six months through effective client engagement and tailored proposals.

• Developed relationships with key B2B clients and architects, fostering repeat business.

Client Relationship Manager
Ukrsibbank (BNP Paribas), Ukraine | June 2006 – April 2016
• Opened and managed corporate and payroll accounts, including deposit and card products.

• Processed international money transfers via SWIFT for corporate clients.

• Delivered tailored banking solutions to clients, expanding client base by 40%.

• Trained new staff in customer service and banking operations.

• Ensured compliance with financial regulations and internal policies.

Education & Qualifications
• English Level 1 – Chamberlain College | 2024–2025

• IT Level 1 – Joseph Chamberlain College | 2020

• Mathematics Level 2 – Jersey-Chamberlain College | 2024

• Bookkeeping and Accounting Course, Level 2 – ELF College | 2025

Higher Education (Ukraine)
• Specialist Degree in Chemical Technology (Ceramics)

National Technical University of Ukraine “KPI” | 2000–2006

Equivalent to UK Level 6 qualification

• Master’s Degree in Financial Management

National Economic University of Ukraine | 2006–2009

Equivalent to UK Level 7 qualification Languages
• Ukrainian (Native)

• English (Intermediate)

• Russian (Native)