Gbolahan

GBOLAHAN SAMUEL
Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Phone: [відкрити контакти](див. вище в блоці «контактна інформація») | Lagos, NG | LinkedIn:
[відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary
Customer Service & Sales Professional with 6+ years of experience delivering exceptional
client support to customers across the USA, Canada, and Europe. Proven track record of
boosting customer satisfaction, driving revenue growth, and training high-performing
teams. Skilled in CRM tools, problem-solving, and building strong customer relationships.
Adept at thriving in fast-paced, remote environments with a commitment to excellence.

Core Competencies
Customer Relationship Management (CRM) | Conflict Resolution & Problem Solving | Sales
Strategy & Negotiation | Process Improvement & Workflow Optimization | Data Analysis &
Reporting | Communication & Interpersonal Skills | Leadership & Team Training | Remote
Team Collaboration | Time Management

Professional Experience

Pride Car Shipping INC – Sales & Customer Representative (Remote)
Nov 2023 - Present

- Delivered friendly, professional service to an average of 50+ customers daily, achieving a
95% satisfaction rating.
- Designed and implemented an Excel-based sales dashboard, streamlining tracking and
boosting sales reporting efficiency by 30%.
- Trained and mentored 3–5 new team members monthly, enhancing onboarding speed and
performance.
- Consistently exceeded monthly sales targets, contributing to company revenue growth.

ABC Car Shipping INC – Sales & Customer Representative (Remote)
Oct 2021 – Sep 2023

- Collaborated with cross-functional teams to design new service initiatives that increased
customer retention by 15%.
- Created a comprehensive training manual, improving customer interaction quality and
reducing resolution time.
- Conducted sales analytics, identifying trends that boosted sales performance by 20%.
- Maintained 100% accuracy in customer records and transaction documentation.

A1 Logistics – Customer Service Representative (Remote)
Dec 2019 – Jul 2021

- Managed high-volume inbound calls and emails, consistently meeting response time SLAs.
- Fostered a team culture of exceeding expectations, achieving 110% of performance
targets.
- Streamlined order processing, reducing cancellations and returns by 12%.

Pentas Controls LLC – Customer Service Assistant (Lagos, NG)
Feb 2016 – Sep 2019

- Delivered accurate, efficient handling of customer orders, returns, and exchanges.
- Created and maintained an updated customer database, improving record accuracy by
25%.
- Provided detailed product and service information, enhancing client decision-making.

Education
University of Lagos – BSc Geography (2016)

Senior Secondary School Education – WASSCE (2010)

Languages
English – Fluent (C Level)