Temidayo

TEMIDAYO OJELADE
5th Avenue, Lagos, Nigeria | [відкрити контакти](див. вище в блоці «контактна інформація»)​
​ [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn

PROFESSIONAL SUMMARY

Customer-focused and performance-driven professional with over 5 years of progressive experience in
customer service, client support, and relationship management across diverse industries. Proven track
record of resolving complex customer inquiries, improving client satisfaction, and supporting business
growth through exceptional communication and problem-solving skills. Adept at managing high-volume
interactions, de-escalating issues, and fostering long-term customer loyalty. Skilled in leveraging CRM
systems and digital tools to streamline support processes and deliver superior service experiences.

CORE COMPETENCIES

●​ Customer Service & Client Support​

●​ Complaint Handling & Issue Resolution​

●​ CRM Systems (Salesforce, HubSpot, Zendesk, Zoho)​

●​ Communication & Interpersonal Skills​

●​ Call Handling (Inbound/Outbound)​

●​ Remote Customer Support & Virtual Assistance​

●​ Sales & Cross-Selling Support​

●​ Team Collaboration & Workflow Management​
PROFESSIONAL EXPERIENCE

Customer Success Manager

Wing Assistant (Remote, U.S.)​
January 2022 – February 2025

●​ Served as the main point of contact for customers, handling inquiries, complaints, and service
requests to ensure client satisfaction.​

●​ Resolved customer issues proactively, improving retention and engagement levels.​

●​ Provided onboarding support and guided clients through service usage to maximize value.​

●​ Created training resources and offered step-by-step assistance to enhance self-service capabilities.​

●​ Monitored customer accounts and maintained accurate CRM records.​

Client Relationship Manager

Club Wealth (Remote, U.S.)​
November 2020 – December 2021

●​ Responded to inbound inquiries, resolving issues promptly and professionally.​

●​ Handled outbound follow-ups, ensuring consistent customer engagement and satisfaction.​

●​ Identified customer needs and recommended suitable services, contributing to revenue growth.​

●​ Coordinated with sales and support teams to deliver seamless customer experiences.​

Customer Service Representative

Fintek Nigeria – Lagos, Nigeria​
October 2017 – July 2019

●​ Provided frontline customer support through phone, email, and chat channels.​
 ●​ Resolved billing, product, and technical inquiries, ensuring accurate and timely responses.​

●​ Handled escalated complaints with professionalism, resulting in improved satisfaction scores.​

●​ Logged and tracked customer interactions using service software for reporting and follow-up.​

●​ Shared customer insights with internal teams to improve processes and reduce recurring issues.​

Head of Operations / Customer Support Lead

YOS Records (Remote, Nigeria)​
October 2019 – October 2021

●​ Supervised administrative and customer-facing operations, ensuring smooth workflows.​

●​ Managed communication with clients and artists, resolving concerns promptly.​

●​ Oversaw social media customer interactions, improving responsiveness and engagement.​

●​ Provided executive support while coordinating project deadlines and customer-facing campaigns.​

Research Analyst (Part-Time)

Silverlight Research Network (Remote)​
August 2019 – September 2020

●​ Supported clients by researching and addressing information needs in a timely manner.​

●​ Conducted professional outreach, ensuring clear communication and responsiveness.​

●​ Delivered accurate, client-ready information while maintaining excellent service standards.​

EDUCATION

B.Sc. in Geology​
Olabisi Onabanjo University – Ogun, Nigeria
TECHNICAL SKILLS

●​ CRM Systems: Salesforce, HubSpot, Zoho, Zendesk​

●​ Customer Support Tools: Slack, Google Workspace, Trello, Zoom​

●​ Communication Tools: Microsoft Outlook, Gmail​

●​ Project Management Tools: Asana, Notion​

●​ Social Media Handling: Facebook, Instagram, Twitter