Tetiana

Tetiana Fedorenko
Operations Manager

Contact Information:
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») Е-mail: [відкрити контакти](див. вище в блоці «контактна інформація») Linkedin: [відкрити контакти](див. вище в блоці «контактна інформація»)

Summary of Qualification:
2+ years in Operational Management and 5+ years in Automated and Manual Software Testing of complex
embedded and web-based enterprise level solutions.
Experienced Operations Manager and QA Specialist with cross-functional experience in beauty, tech, telecom, and
pharmaceutical industries.
Operations Management Skills with expertise in launching and managing processes in the beauty sector:
Successfully launched and managed a full-cycle beauty business in Barcelona, overseeing team building, service
operations, financial planning, and CRM optimization. Led building and scaling team, implementing SOPs,
managing cross-department workflows, and improving service quality and customer satisfaction.
Technical & QA Skills:
Strong background in software QA engineering with a focus on automation, test strategy, API/UI/web testing, and
release processes in international B2C/B2B projects.
Technologies and Tools: Java, Java Script, HTML, CSS, IntelliJ IDEA, GIT, Maven, Selenium WebDriver, Cucumber,
Rest-Assured, TestCafe, JUnit, testNG, mySQL, Spanner, Firestore, Atlassian Jira, Zephyr, Test Link.
Languages: Ukrainian – fluent, English – intermediate, Spanish – pre-intermediate.

Experience:
G×Bar Barcelona, Barcelona, Spain.
May 2023 – present

Operations Manager.
Project: G×Bar Barcelona is a beauty space that belongs to the international G×Bar chain. It offers services to
enhance both physical and mental well-being.
Team size: 17
Key Responsibilities:
•​Business Setup & Compliance: Oversaw the full launch of a new beauty space in Barcelona - from location
search and negotiations to managing contractors, ensuring legal compliance, and aligning with corporate
standards.
•​Team Leadership: Built and structured a team (beauty specialists, marketing department, administrators, and
team manager). Responsible for recruitment, delegation, goal-setting, and performance management.
•​Operational Management: Coordinated daily operations across departments (service, front desk, marketing).
Maintained high process efficiency and ensured service excellence.
•​Process Implementation: Developed and introduced SOPs, quality standards, and workflows for each
department to ensure consistency and scalability.
•​Market & Service Strategy: Conducted market research in Barcelona to identify trends. Introduced new services
and optimized existing offerings based on client demand and data. Pricing strategy development and cost
calculation for each service.
•​Business Strategy & Execution: Defined the business development strategy, broke it into actionable plans, and
monitored implementation progress.
•​Budget & Financial Oversight: Managed operational expenses, optimized budgets without compromising service
quality, monitored key financial metrics, and prepared regular P&L reports.
•​Performance & Client Experience Analysis: Measured service quality, team efficiency, and customer satisfaction;
implemented improvements based on insights.
•​Tech & CRM Collaboration: Worked closely with the Global IT team to enhance the internal CRM and mobile app
features for better client and team experience.
Luxoft Ukraine/ Luxoft Poland
March 2022 – February 2023

Software Test Automation Engineer.
Client: Leading Swiss provider of online financial and trading services.​
Project: Development of a customer-facing trading and data analytics platform.​
Team size: 12
Key Responsibilities:
•​Designed and implemented internal quality assurance processes from scratch to ensure consistent product
delivery in a fast-paced development environment.
•​Streamlined QA workflows by structuring test coverage based on user stories and business priorities, improving
team efficiency and transparency.
•​Developed and maintained UI automation tests using JavaScript and TestCafe, aligning technical efforts with
business timelines and release cycles.
•​Performed thorough cross-browser and cross-platform testing to ensure wide compatibility.
•​Continuously supported and updated the autotest suite for evolving features and bug fixes.
•​Led the defect management process through JIRA, ensuring traceability and continuous quality improvement.
•​Сollaborating closely with developers and other team members.

Epam Systems, Kyiv, Ukraine
September 2019 – May 2021

Software Test Automation Engineer.
Clients: UK-based parcel delivery company & US global data and analytics provider.​
Projects: Development of customer-facing platforms - a parcel delivery system and a B2B onboarding solution.​
Team sizes: 10 - 13
Key Responsibilities:
•​Translated user stories and business requirements into structured test scenarios aligned with project goals.
•​Developed and maintained robust API automation tests using Java, Rest-Assured, and JUnit for backend
validation.
•​Created and executed UI automation tests utilizing Java, Cucumber, Selenium WebDriver, and TestNG to
enhance front-end quality assurance.
•​Conducted cross-browser and cross-platform testing via BrowserStack, guaranteeing consistent application
performance across environments.
•​Supported release management by executing thorough release testing and preparing detailed Verification Plans
and Release Certificates.
•​Maintained and optimized daily regression test suites to ensure stability and early defect detection.
•​Led issue tracking and defect resolution via JIRA, ensuring continuous delivery and effective team collaboration.

Epam Systems, Kyiv, Ukraine
December 2016 – December 2017

Software Test Automation Engineer.
Client: Canadian retail company offering a wide range of automotive, sports, leisure, home, and food products.​
Domain: Retail and distribution​
Project: Enterprise system replatforming from legacy infrastructure.​
Development phase: Active​
Team size: 11
Key Responsibilities:
•​Created comprehensive test cases based on user stories and functional specifications.
•​Developed backend automation tests using Java, Rest-Assured, MySQL, and TestNG.
•​Optimized data retrieval through MySQL queries to support automation and enable accurate test data
management.
•​Performed manual API testing via REST requests to ensure integration reliability.
•​Participated in daily and release regression testing, maintaining test suite stability and relevance.
IntroPro LLC, Kyiv, Ukraine
June 2014 – December 2016

QA Engineer | Embedded Software Department.
Project: Development of embedded software for digital TV set-top boxes for the USA and Latin America.​
Domain: Digital TV broadcasting.​
Hardware: Set-Top Boxes connected to TVs and external signal sources.
Key Responsibilities:
•​Coordinated onsite testing and client engagement during business trips to Brazil and the USA, ensuring
alignment with customer expectations and timely issue resolution.
•​Led team operations and maintained workflow continuity during the team lead’s absence.
•​ Created, updated, and executed test cases for various testing phases.
•​ Managed defect investigation, reporting, and tracking using Atlassian Jira, facilitating effective communication
between teams.
•​ Developed and delivered training programs for new employees on tools, hardware, and QA processes to
optimize team performance.
•​ Performed functional, UI, localization, installation, and positive/negative testing on embedded systems.

JSC "Farmak", Kyiv, Ukraine
November 2012 – June 2014

Shift Foreman / Team Leader.
Domain: Pharmaceutical industry.​
Team size: 10 - 30 employees.
Key Responsibilities:
•​Organized and managed shift operations for teams of 6 to 30 employees, ensuring smooth workflow and
productivity.
•​Assigned tasks and monitored performance to meet production targets and deadlines.
•​Enforced strict adherence to SOPs, internal guidelines, and GMP standards to maintain quality and regulatory
compliance.
•​Oversaw inventory and timely supply of raw materials and components to prevent production delays.
•​Maintained accurate technical and operational documentation to support process transparency and continuous
improvement.
•​Led onboarding and training programs to equip new employees with necessary skills and ensure consistent
operational standards.

Education:
September 2006 - May 2012.
Master of Science, Biotechnology and bioengineering.
National Technical University of Ukraine “Kyiv Polytechnic Institute”, Kyiv, Ukraine.

August 2025 - November 2025.
Operational Efficiency Course by Superludi.

September 2025 - March 2026.
Data Analyst by GoIT.

August 2015.
ISTQB® Certified Tester, Foundation Level.