Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/15059950/

Досвід роботи

Computer systems engineer

з 12.2016 по нині (9 років 10 місяців)
Цитрус, Одеса (Роздрібна торгівля)

QA-related responsibilities:
• Experience in identifying and analyzing defects in real-time environments. Strong skills in root cause analysis and quick problem resolution.
• Performed testing of new hardware and software to ensure alignment with company requirements.
• Creating clear, structured bug reports and technical descriptions. Converting user feedback into actionable test cases and defect logs.
• Worked within Agile methodology during the launch of new retail locations, participating in all key project stages.
• Implemented standardized procedures for hardware setup and software installation, resulting in a 25% reduction in support requests.
• Maintained technical documentation (cross-connect logs, reports, instructions, etc.).
• Collaboration with related departments (programmers, system administrators, business analysts, etc.).
• Developed detailed setup guides for various hardware and software.
• Completed QA courses on Stepik and Binary Studio Academy.
• Solid understanding of SDLC/STLC, software testing methods and types. Practical skills in applying test design techniques.
• Mentored 5 new employees and guided them through onboarding, enabling 100% of them to complete the adaptation period 20% faster and successfully integrate into the team.

Job responsibilities:
• Provided technical support L1-L3 (over 600 employees and around 70 retail outlets).
• System and network administration.
• Successfully designed and deployed IT infrastructure for over 10 retail stores and a call center with 60+ employees, including networking, hardware setup, and software deployment, ensuring smooth operations from day one.
• Implemented standardized network infrastructure across retail locations, which resulted in simplified equipment maintenance.
• Maintaining technical documentation (cross-journals, budgeting, etc.). Implemented the use of technical documentation such as cross-connect logs, which subsequently improved diagnostics and reduced the time required to resolve network equipment issues by 2–3 times.
• Account management (Active Directory, Zimbra).

Leading Software Engineer

з 05.2009 по 11.2016 (7 років 7 місяців)
Укрексімбанк, АТ, Одеса (Фінанси, банки, страхування)

- Installation, configuration and technical support of the Client-Bank software product.
- Maintenance of the server of the "Client-Bank" system.
- Remote technical support for users of the Client-Bank system.
- Installation and configuration of POS terminals.
- Technical support for employees.

Освіта

Национальный университет «Одесская политехника»

Specialist of computer systems and networks, Одеса
Вища, з 2002 по 2007 (5 років)

Додаткова освіта та сертифікати

Stepik.org, Software testing. Theory + Practice

2025, 3 місяці

QA. Binary Studio Academy.

2025, 1 місяць

Знання і навички

• Ручне тестування
• Складання чеклістів
• HTML
• Jira
• Git
• SQL
• Postman
• CSS
• Writing a user story
• Test plans
• Writing test cases
• Compilation of checklists
• Написання bug reports
• Python
• Тестування API
• Playwright
• Root cause analysis
• QA manual
• Ведення документації
• Написання тест-кейсів
• Chrome DevTools
• Software Development Life Cycle
• Знання STLC
• Hardware testing
• Mentoring

Знання мов

• Українська — вільно
• Англійська — середній