Особисті дані приховані

HEORHII BURIAN

BASIC INFORMATION
[відкрити контакти](див. вище в блоці «контактна інформація»), [відкрити контакти](див. вище в блоці «контактна інформація»)
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EDUCATION
Faculty of Information Technology (Computer science) Sep 2015 - Jun 2019
Taras Shevchenko National University of Kyiv

WORK EXPERIENCE
Monitoring department Senior specialist Jul 2016 - Mar 2018
JSB «Ukrgasbank»
Responsibilities: Implementation of IT practices in the department, creation, and support of the database;
Creation and automation of processes in the division, mentoring colleagues;

System Administrator Jan 2019 - Mar 2020
Foreign company "1+1 Production"
Responsibilities: Technical user support, network operations, general user support, workstation set up on
Windows and macOS with the latest available hardware, interaction with the Service Desk system, working
with active directory, communication with network engineers, setting up and configuring corporate
infrastructure

IT Support Engineer Mar 2020 - Aug 2020
STAR
Direct responsibilities: performed support on simple and complex software/hardware issues for the end-
users; provided a timely resolution of problems; troubleshot software/hardware, video conference system,
Wi-Fi, IP phone system, printers; Site administration of Atlassian products (JIRA, Confluence, Bitbucket)
accounts and groups; Creation of workflows and processes in projects; Domain group configuration;
configured laptops(Mac, Windows, Linux), phones and tablets for the employees and new hires, issued user’s
access; Responsible for IT procurement; maintaining inventory and life cycle of IT assets; contributes to the
creation of support documentation.

Senior IT Support Engineer Aug 2020 - Sep 2021
NDA
Direct responsibilities:
Performed support on software/hardware issues for the end-users in multiple countries around the
world;
Troubleshoot multiple MS365, VPN, Wi-Fi, and printer issues;
Site administration of Atlassian products (JIRA, Confluence, Bitbucket) accounts and groups; Creation of
workflows and processes in projects;
Configured the rules of the domain groups;
Prepared a new workplace for employees, issued user access; configured laptops(Mac, Windows, Linux),
phones, and tablets for the employees and new hires;
Purchased IT devices, posting of payments;

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Maintaining inventory and life cycle of IT assets;
Contributes to the creation of support documentation.

Zerto L1 support Aug 2021 - Dec 2022
Zerto
Customer Technical Support for Zerto — Enterprise/Datacenter/Cloud Disaster Recovery software & SaaS
solution.
Troubleshooting of configuration of the network, storage, and hypervisor issues based on the customer
environment related to Zerto products;
Log analysis of Zerto & third-party components (VMware vCenter, vCloud Director, Hyper-V, SCVMM);
Investigating configuration issues in the Public Cloud (Azure, AWS) related to Zerto products;
Collaborating with Dev & QA teams in resolving issues with the product;
Creating & maintaining both internal and public technical documentation;
Collaborating with third-party vendors in resolving issues for end customers;
Troubleshooting TCP/IP stack, DNS, DHCP, routing, and storage protocols (NFS, SMB);
Network analysis (Wireshark, tcpdump, Fiddler), Firewall settings, iptables;
Windows Server and Linux (Debian and RedHat based) administration configuration;
REST API troubleshooting using Postman;
Microsoft SQL Server management (using Microsoft Server SQL Express, CompactView, and Microsoft SQL
Server Management Studio);
Storage Subsystems (VMFS, vSAN, vVols);
Interaction with Jira & SalesForce (customer tickets, bugs, tasks).

System Administrator in Cloud migration team Dec 2022 - Sep 2023
Atlassian
Performed initial evaluation of data migration projects to the Jira Cloud and performed migrations of
data from tools like Azure DevOps and Salesforce in collaboration with the Atlassian migration team
Performed JSM, Kanban, and Scrum project setup from scratch according to customer needs, together
with setting up workflows and providing user access
Deploying automatic migration Labs environments for students
Involved in creating presentations of our services for potential customers.
Currently holding ACP-620 certification (cloud project administration) and studied for ACP-520 (Site
administration).

IT Technical lead Oct 2023 - Jun 2025
Nextlink
Responsible for a team of 20 employees around LATAM, US, and EU regions.
Support of 500+ employees
Handling escalations from the users and team members.
Advanced issue troubleshooting of Kandji, WS1, and Intune MDM systems.
Configuration and maintenance of Google Workspace components, Microsoft Azure, Dynamics 365, Jira,
Slack, Zoom
Work with all available equipment (Windows and Mac laptops, Network equipment, printers) + asset
management tasks.
Implement and maintain endpoint protection (SentinelOne)
Creation of workflow and processes for the department.
Implementation of SSO
SOC 2 standard implementation and communication with auditors

QUALIFICATIONS
Computer skills:
Microsoft Office 365 suite - advanced user;
Atlassian Jira and Confluence - advanced user;
Windows 10, macOS, Linux - advanced user;

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Networks (TCP/IP) - professional knowledge and ability to troubleshoot issues;
Python, C, C ++, SQL - basic knowledge;
AWS, AZURE, GSP - advanced user;

LANGUAGES
English Ukranian

German Spanish

SKILLS
Sociability Responsibility

Result oriented worker The ability to build trust with people

Teamwork Fast learner

CERTIFICATES
IT Support Professional Certificate program Feb 2020

CCNA: Introduction to Networks Oct 2021
https://www.credly.com/badges/108adddb-3121-4317-83df-e624d1024b5c?source=linked_in_profile

Zerto Certified Profesional Enterprise Engineer Sep 2023

Atlassian Certified in Managing Jira Projects for Cloud ACP-620 Jun 2023
https://www.certmetrics.com/atlassian/public/badge.aspx?i=30&t=c&d=2023-06-17&ci=AT00167378

Zerto Professional Enterprise Engineer Present

Linux Unhatched Present

Introduction to Cybersecurity Present

Google Professional Workspace Administrator Oct 2023

REFERENCES
References are available upon request.

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