Наталя

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NATALIA LUKIANENKO
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CONTACT DETAILS PERSONAL STATEMENT
Phone I am an organised and diligent person who is enthusiastic about retail and distribution. I have
[відкрити контакти](див. вище в блоці «контактна інформація») a thorough awareness of the supply chain and can interact effectively and establish trust
with a variety of stakeholders thanks to my multilingual abilities in Russian, Ukrainian and
Email English.
[відкрити контакти](див. вище в блоці «контактна інформація»)

Address
98 Cullybackey Road, Ballymena,
County Antrim BT435DG WORK HISTORY
Driving licence
Clothing Grader May 2022 – current
NI Drivers licence
Textile Recyclers Cookstown
Nationality
• Grading and sorting branded clothing for redistribution;
Ukraine
• Working within a team setting to meet targets;
• Maintaining a safe environment;
• Applying a supportive approach for m anagement issues;
• Team working across a staff cohort of over 200 personnel.
SKILLS
Senior Management May 2021 – Mar 2022
• Microsoft Office Suite
Oncology Clinic Panteleimona
• Production management
• Planned development and management of the clinic's activities;
• Issue resolution
• Organised the work of the company's medical services team;
• Team management • Supervised the clinic's financial, administrative, and therapeutic and preventive work;
• Leadership • Business forecasting;
• Time management • Monitoring levels of income, funding and expenditure;
• Onsite training for admin and support functions;
• Public speaking • Managing customer relations and delivering a high quality of service for clients;
• Punctuality • Arranging customer service training for staff to achieve their goals in meeting service
• Ability to learn user needs;
• Built and fostered strong relationships with clients, exceeding expectations and
• Communication building trust;
• Energy • Recruited and trained employees.
• Demanding
Project Manager Feb 2016 – April 2021
• Analytical mindset
Trading network, VIRA Kramatorsk
• Customer focused
• Moral stability • Project management and establishment of wholesale trade retail networks; developing
in four regions, thirty-six retail outlets opened in different cities;
• Emotional stability
• Management of the retail chain of an industrial group, management of stock and
• Good communication skills personnel in sales outlets and management of the sales process;
• Customer service • Direct communication with business partners in the search for premises and conclusion
of contracts;
• Etiquette • Negotiating with suppliers in Ukraine, Poland and Scotland, managing the shipping
• Authority process for stocking the retail outlets;
• Working with diverse people • Control over document flow in accounting, legal and planning departments;
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• Good with numbers and math • Creation of manuals and instructions to optimise the activities of retail outlets to
improve performance and increase profits;
• Microsoft Word • Recruitment, selection and training of personnel;
• Data entry • Control over the efficiency of work processes, development of bonus scheme for team
• Active listening encouragement;
• Planned development and control of business processes for best practice;
• Business travel for meetings with stakeholders to discuss business development;
• Responsible for customer relations, feedback and complaints handling;
• Facilitating customer service meetings to maintain standards;
LANGUAGES • Documented project requirements, processes, and procedures;
• Monitored performance of project team members to provide performance feedback.
Russian | Native
Leading Engineer, Head of Production and Technical May 2009 – Jan 2016
Ukrainian | Native
Department
English | Level (B2) Contracting Specialised Road Repair and Construction
Directorate of Yenakievo

• Control over the conformity of construction and installation work to the volume and
quality of work performed according to the designs, estimates, construction norms and
specifications;
• Installation work for volume and quality, carried out by the projects, estimates,
construction standards and specifications;
• Participated in the preparation, execution and conclusion of contracts and
subcontracts for ongoing repair work and capital construction;
• Preparation and participation in tenders;
• Closely cooperated with the compliance and auditing bodies;
• Conducted certification of workplaces for hazardous occupations and health and safety
risk assessments;
• Management of day-to-day administration, good record keeping;
• Liaising with colleagues for reconciliation of income and expenditure;
• Management meeting coordination;
• Collaborated with teams to troubleshoot complex issues, resulting in improved
performance and reliability.

Deputy General Manager Mar 2008 – April 2009
Ore Repairs Plant Bryanka

• Managed and organised control over the financial and economic activities of the plant;
• Concluded and monitored the execution of production contracts;
• Managed production and economic processes, managed personnel;
• Developed and implemented a collective bargaining agreement;
• Participated in the creation of business projects involving bank capital;
• Worked closely with departmental colleagues in meeting budget limitations;
• Conducted internal audits on spending;
• Data management, updating systems, including MS packages and other specialist
software;
• Conducted analysis of functional areas in the company regarding productivity;
• Coordinated staff training sessions to ensure compliance with company policies and
procedures.

Leading Engineer of technical maintenance Aug 1999 – Aug 2007
Contracting Specialised Road Repair Construction Debaltsevo
Department of Debaltsevo

• Created, designed and estimated tender documentation;
• Conducted an analysis of the economic and business activities of the operation;
• Developed and implemented a tariff system of wages based on existing industry
agreements;
• Responsible for client management and customer service;
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• Maintaining document management and personnel affairs at the enterprise;
• Setting budgets for departmental spending;
• Maintained financial records for auditing purposes;
• Conducted supplier audits and sourced suppliers.

EDUCATION
NOCN Level 3 Award in Learning & Development Expected completion in Mar
HRD Services Education &Training 2026
Online

12 Week Comprehensive English Course Expected completion in May
British Council 2025
Online

Masters Level 7 in Public Management and Sept 2023
Administration in Health
Donetsk National Medical University

BSc Hons Level 6 in Management of Organisations June 2002
Donetsk National University (DonNU)

Level 3 June 1993
Yenakiieve College of Economics and Management of
Commodities

PROJECTS AND INTERESTS
Experienced in supporting young people in summer camps in Ukraine. Assisted with
arranging activities for learning and development in a voluntary capacity. Volunteer support
for one family in Ballymena with a young adult studying BTEC Business Level 2. Supporting
my daughter in a BTEC Level 3 Travel and Tourism.