Валерія

Valeriia
Harkushenko
[відкрити контакти](див. вище в блоці «контактна інформація»)

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Cracow

SUMMARY
Dedicated and detail-oriented professional with over two
EDUCATION years of experience in administrative coordination and
language education. Skilled in client relations, HR and tax
10/2019 - 10/2022
documentation, and supporting the legalization of residence
Uniwersytet Jagielloński |
for foreign nationals in Poland. Experienced in teaching Polish
Cracow
as a foreign language up to C1 level in both individual and
Bachelor's degree : Political
group formats. Proficient in tools such as Power BI and Jira,
Science
with strong analytical thinking and workflow management
abilities. Highly adaptable, quick to learn, and an effective
SKILLS team communicator, passionate about cross-cultural exchange
and continuous development.
• Client assessments
• Communication expertise
• Project coordination EXPERIENCE
• Schedule planning 11/2022 - 07/2025
• Basic accounting principles Coordinator
• Interdepartmental Twój StartUp | Cracow
coordination
• Client relationship building • Collaborated with clients, finance teams and other team
• Email inbox management members on allocating resources to achieve project needs.
• Customer relationship • Client acquisition and communication
management systems • Account auditing and verification of HR and tax settlements
• Document control (e.g., advance tax payments for VAT and PIT)
• Employee management • Legalization of residence for foreigners
• Excel spreadsheet mastery • Payroll settlements
• Financial reporting • CRM system management
• Power BI, Jira • Working with B2B contracts
• Handling correspondence and signing contracts with clients

LANGUAGES 03/2022 - 10/2022
Cashier Supervisor
Ukrainian, Russian: First
Obi | Cracow
language
Polish: C1 • Collaborated with security personnel to devise strategies for
preventing theft and fraud at the point of sale.
Advanced • Assisted customers in locating items on shop floor by
showing item location and explaining product range.
• Implemented training programmes for new cashiers,
focusing on customer service excellence and accurate
transaction handling.
English: B2 • Maintained up-to-date knowledge of store promotions,
policies, and products to provide informed assistance to
Upper intermediate
both customers and staff.
German: A2 • Supervised team of cashiers, overseeing daily operations to
maintain efficient service and customer satisfaction.
Elementary
• Helped checkout staff assess customer IDs, checking for
validity for age-restricted purchases.
HOBBIES • Helped store management with developing promotions by
suggesting approaches based on sales trends and customer
• Joga requests.
• Polish Language
• Travelling 11/2024 - Current
• Psychology Polish Tutor
ZnatSchool | Online

• Issued detailed course outline information before
commencement to inform students about topics of study.
• Adapted teaching techniques to suit various learning styles,
ensuring all students remain engaged and motivated.
• Helped curriculum manager in successful operational
management of curriculum area.
• Cultivated a safe and supportive learning environment
where students felt comfortable asking questions and
expressing difficulties.

09/2022 - Current
Polish Language Tutor
BukiSchool | Online

• Organised extracurricular activities to promote cultural
understanding and language immersion.
• Maintained detailed records of student attendance,
progress, and areas needing attention.
• Led language workshops and seminars for continuous
professional development of teaching staff.
• Adapted teaching methods to cater for diverse learning
styles and abilities.
• Promoted language learning as a tool for global
communication and cultural exchange.

MLU4

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