Дмитро

DMYTRO ZHDANOV
[відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)

About Me
Language Organized anddependable candidate with superior work ethic, problem-solving and
Ukrainian - native speaker organizational skills. Willing to take on any task to help team. Reliable and dedicated team
player. Currently I'm looking for a job that will give me opportunity to grow as a specialist
Russian - native speaker
and as a person, which is why I'm particularly keen to positions that make the outmost use of
English - advanced (C1) my language skills or my previous experience in a variety of different fields.

NUBiP 2022
Education Accounting and Taxation (Accounting and Audit; Analytical, accounting
and legal support of business)

Experience
CCIG: 2023 - 2026
Airline Official Claims Agent

Handled pre-court communication and requests from law firms for the compensation and reimbursement under EU
regulations.
Investigated, analyzed, collected evidence, and provided the initial defence in regard to the pre-court settlements
submitted by law firms.
Handled communication with courts and civil authorities, managed the payments in accordance to court-issued
Judgements.
Airline GroupDesk Agent
Booking and reservation management with variety of adjustments on the request of business partners, from creation of the
charter bookings to payment and deposit handling.
Coordination with Internal and External teams, from sales management, ticketing, and airport services to travel agencies
and tour operators.
Disruption Management and communication with the partners in case of disruption.
Senior Airline Customer Support Specialist
Created and modified bookings using such tools as Skyspeed, Navitaire, and GoNow.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests through SalesForce CRM.
Provided crisis support to the passengers in case of the disruptions, like for example large-scale flight changes due to political
instability.
Handled requests for the reimbursement and compensation passengers entitled in case of the disruptions in accordance to EU
law.
Assisted with the onboarding and training of the new staff, created standard templates used by the customer service agents.
Qubstudio 2022-2023
Copywriter

Developed SEO-optimized content that increased visibility on search engines.
Researched and wrote articles on a variety of topics, including lifestyle, business, technology, and finance.
Edited and proofread articles for accuracy and clarity, ensuring quality and consistency in the published content.
Collby Graphics 2019 - 2022
3D Design Artist
Conceptualized compelling 3D animations, visual effects and motion graphics for logos, symbols, backgrounds and
special features.
Rigged skeletal mapping and created animation for 3D models.
Worked with other artists, animators and programmers to execute projects on time and within budget constraints.
Worked with software like Maya, Blender, 3DMax, Zbrush.