Samuel

SAMUEL ISAIAH
Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Ready To Work Remotely.

Professional Summary:

Customer Experience and Sales Leader with 5+ years of progressive growth in customer
service, support, sales and customer success leadership. Proven track record of optimizing
customer journeys, building high-performing teams, and driving operational excellence.
Skilled in cross-functional collaboration with Sales, Product, and Marketing to align
customer needs with business priorities. Strong expertise in CRM, CX platforms, and
workflow automation tools to improve retention, engagement, and overall service delivery.

Core Competencies

 Customer Experience Leadership & Strategy
 Team Development & People Management
 Operational Excellence & Process Optimization
 Customer Retention & Churn Reduction
 Data-Driven Decision Making & KPI Tracking
 CRM & CX Tools (HubSpot, Zendesk, Asana)
 Cross-Functional Stakeholder Collaboration
 Remote Sales team Leadership

Professional Experience

Head of Customer Support
Advanced Logistic | Remote | 2021 - 2025

 Owned and continuously improved the end-to-end customer journey, ensuring
seamless onboarding, support, and retention.
 Built and scaled customer success and operations teams, driving employee
engagement and productivity improvements.
 Partnered with Product, Sales, and Marketing to align business priorities with
customer feedback and needs.
 Established data-driven metrics and KPIs, reporting regularly on customer
satisfaction, churn, and support performance.
 Implemented workflow automation systems (HubSpot, Zendesk, and Asana),
reducing response time and improving CSAT scores.
 Developed retention and engagement strategies that increased customer loyalty and
renewal rates.
Head Of Sales Team
Sigonna LLC | Remote | 2019 - 2021

 Directed and managed a sales team to consistently achieve and exceed monthly and
quarterly revenue targets.
 Developed and executed sales strategies that increased market share and drove
sustainable growth.
 Recruited, trained, and mentored sales representatives, improving team productivity
and closing rates.
 Monitored KPIs and prepared detailed performance reports for senior
management.Built and maintained strong client relationships, ensuring high customer
satisfaction and repeat business.

Customer Service Representative → Senior Customer Service Associate
Move PLNR | Remote | 2015 - 2019

 Delivered frontline support, resolving complex customer inquiries with
professionalism and empathy.
 Consistently exceeded performance targets for response time, customer satisfaction,
and issue resolution.
 Trained and mentored new hires, contributing to improved team ramp-up speed and
performance.
 Identified recurring issues and recommended solutions, influencing product
improvements and service enhancements.

Education

Bachelor Degree In Business Administration
Novena University | 2013

Certifications:

 Customer Success Management Certification – Alison Online School
 CRM & Workflow Automation Training – LinkedIn
 Diploma in Sales Management - Alison Online School

Technical Skills

 CRM & CX Platforms: HubSpot, Zendesk, Freshdesk, Salesforce
 Project & Workflow Tools: Asana, Trello, Slack
 Analytics & Reporting: Google Analytics, Excel, BI dashboards