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Ilya Mokienko [відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)
Customer support
Motivated and detail-oriented professional with Odesa, Ukraine
experience in customer support, logistics, and
operations management.

WORK EXPERIENCE SKILLS
Operator/Dispatcher CRM Microsoft Excel Microsoft Word
Nova Post
01/2023 - 08/2025, Poltava/Kiyv problem-solving teamwork communication
Achievements/Tasks
Started as Contact Center Operator (Ukraine),
providing customer support and handling logistics
inquiries.
Transitioned to Contact Center Operator (UK Market),
ACHIEVEMENTS
assisting English-speaking clients and managing Experience in international markets (UK clients)
requests.
Promoted to Dispatcher (UK Market), overseeing Strong customer-oriented approach
logistics coordination, customer communication, and
problem resolution. Fast learner with a technical background in IT
Collaborated with clients directly: provided additional
information, solved delivery issues, ensured smooth Proven record of career growth
communication.
Successfully handled high workload and maintained
excellent client satisfaction.
LANGUAGES
Ukrainian Russian
EDUCATION Native or Bilingual Proficiency Native or Bilingual Proficiency

Software developer English
Professional Working Proficiency
Poltava Polytechnic College
09/2017 - 07/2021, Poltava

INTERESTS
Music Crypto Traveling